Senior Operations Manager

Overview: We are looking for a Senior Operations Manager to oversee the day-to-day operations and performance of multiple CORE Coffee & Roastery outlets in Riyadh .

The role will be responsible for branch performance, sales and profitability, P&L, cost control, inventory, service and coffee quality, SOP compliance, and people management . The ideal candidate will have strong multi-unit F&B experience and the ability to lead Store Managers and operational teams while improving performance across multiple locations.

Key Responsibilities:

• Operations Management

• Oversee daily operations across multiple CORE Coffee & Roastery locations.

• Ensure all branches consistently follow company SOPs, operational standards, and service procedures.

• Monitor store performance and implement corrective actions where required.

• Conduct regular branch visits, operational audits, and performance reviews.

• Sales & Business Performance

• Drive sales, revenue, profitability, and overall business growth across assigned locations.

• Analyze branch KPIs including sales, average transaction value, labor cost, food cost, wastage, and customer satisfaction.

• Develop and execute action plans to improve underperforming branches.

• Support new store openings, expansions, and operational development initiatives.

• People & Leadership

• Lead, coach, and develop Store Managers and operational teams.

• Ensure effective manpower planning, scheduling, productivity, and staff deployment.

• Identify training needs and coordinate with HR/Training teams to improve employee performance.

• Build a strong service-oriented culture and maintain high employee engagement.

• Coffee & Product Quality

• Maintain consistent coffee quality, preparation standards, presentation, and service across all branches.

• Ensure compliance with recipes, brewing standards, product specifications, and quality-control procedures.

• Coordinate with the Roastery, Supply Chain, and Product Development teams to ensure product availability and consistency.

• Cost Control & Inventory

• Monitor food, beverage, packaging, labor, and operational costs.

• Control wastage, stock variances, inventory losses, and unnecessary operating expenses.

• Ensure proper inventory management, ordering, receiving, storage, and stock rotation procedures.

• Customer Experience

• Maintain high standards of customer service and hospitality.

• Monitor customer feedback, complaints, reviews, and service issues.

• Develop initiatives to improve customer satisfaction, retention, and brand experience.

• Compliance & Standards

• Ensure compliance with food safety, hygiene, health, safety, municipality, and company requirements.

• Conduct operational inspections and ensure corrective actions are completed within the required timelines.

• Maintain brand presentation and ensure all outlets meet CORE Coffee & Roastery standards.

Qualifications & Experience:

• Bachelor's degree in Business Administration, Hospitality, F&B Management, or a related field.
• 7–10+ years of experience in F&B operations, preferably within specialty coffee, cafés, restaurants, or multi-unit operations.
• Previous experience managing multiple branches/outlets is highly preferred.
• Strong understanding of P&L management, sales, labor cost, food cost, inventory, and operational KPIs.
• Experience in specialty coffee or coffee-roastery operations is an advantage.
• Strong leadership, communication, problem-solving, and analytical skills.
• Proficiency in Microsoft Office and F&B POS/ERP systems.
• Fluency in English; Arabic is an advantage.
• Willingness to travel between branches as required.

Key Performance Indicators (KPIs):

• Sales & revenue growth
• Branch profitability / P&L performance
• Food & beverage cost %
• Labor cost %
• Customer satisfaction
• Store audit scores
• Employee turnover and retention
• Inventory variance and wastage
• Operational compliance
• New store opening performance
• Staff productivity and training completion