Senior Operations Manager

What this job involves: JLL is seeking a seasoned operations leader to take the helm as Senior Operations Manager at Vaughan Mills—a landmark 1.2 million square foot shopping centre. This elevated senior leadership role offers a rare opportunity to drive strategic operations at one of the region's premier retail destinations, where you'll oversee a transformative, high impact capital projects. Reporting directly to the General Manager, you'll provide strategic accountability across building operations, maintenance, compliance, risk management, and financial performance while leading a dedicated operations team through succession planning and continuous improvement initiatives.

What your day-to-day will look like:

• Lead the preparation and execution of annual operating budgets, including expense planning, forecasting and tenant recoveries, while monitoring performance and identifying opportunities to manage costs and optimizing financial results;
• Develop and manage the property’s 10-year Major Capital Expenditures program, prioritizing major capital projects based on asset condition, operational requirements, risk, lifecycle planning and available funding, while ensuring alignment with ownership objectives and long-term planning;
• Prepare monthly forecast, variance reports, complete year-end expense accruals, and maintain budget control books to monitor operating performance, manage expenditures and ensure accurate financial reporting;
• Manage operational contracts and work collaboratively with Procurement colleagues to negotiate terms, manage vendor performance, ensure compliance and achieve value for the property;
• Develop and manage energy management program including metering systems;
• Manage, oversee and approve all utilities expenses; Manage all aspects related to the tenant water and hydro metering and billing;
• Develop and manage all aspects of sustainability, including recycling program, organic waste and diversion targets set for the property;
• Document and arrange for appropriate remedial work using the company purchasing/procurement guidelines;
• Lead their team in providing the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience;
• Drives continuous service improvements and implements operational processes that enhance capabilities and consistently meet or exceed service standards;
• Ensures organizational adherence and accountability to standard operating procedures; In conjunction with the Manager of Life & Safety, oversee all health and safety requirements;
• Manage tenant construction together with the Tenant Coordination group.
• Keep current on trends and developments within building envelopes and synthesize findings into relevant and practical recommendations/business cases.
• Perform daily inspections of buildings and land, ensuring the General Manager and Senior Property Manager are kept updated on any discrepancies and the remedy;
• Maintain positive relationships with tenants, government authorities, community partners and contractors.

Required Qualifications:

• 10+ years of relevant experience in property operations, facilities management, project management or a related field, ideally within a large-scale commercial environment;
• Extensive experience working with budgets and understanding financial statements;
• Demonstrated experience managing large-scale capital projects;
• Deep understanding of HVAC, Lighting, Plumbing, Electrical and Building Science.
• Solid contract management and computer skills (Excel, Word, JDE, Yardi, and some database exposure);
• Knowledge of LEED and BOMA standards, and an environmental focus;
• Strong contractor and risk management skills;
• Solid knowledge of WHMIS and HSE requirements;
• Experience managing multiple projects simultaneously;
• Ability to lead complex operational issues and stakeholder relationships;

Preferred Qualifications:

• Post-secondary education in Mechanical or Civil Engineering, Building Services, Facilities Management or a related discipline is preferred;
• Facilities Management Administrator (FMA), Certified Energy Manager and/or Certified Engineering Technologist (CEM) designations are an asset;
• Excellent people leadership abilities;
• Demonstrated ability to effectively identify and solve problems for customers/tenants, and be resilient in the face of challenges;