Senior Operations Manager

Senior Manager, Operations

Reporting to the Operations Director and working closely with the Management Team, you will oversee the Group’s day-to-day operations and lead a team across Customer Service, Shipping and Planning/Supply Chain functions. You will be responsible for ensuring operational efficiency, service excellence and timely fulfilment, while driving continuous improvements across processes, systems and resources.

About the Role

You will oversee the Group’s operations, including Customer Service, Shipping, Planning and Supply Chain , playing a key role in ensuring the effective and timely fulfilment of customer requirements.

You will work closely with internal stakeholders and regional teams to:

• Lead and manage operational teams to achieve service, delivery and productivity targets.
• Oversee warehouse, distribution, shipping, inventory and supply chain activities to ensure efficient end-to-end operations.
• Review and improve operational processes, workflows and SOPs to enhance efficiency, service quality and scalability.
• Monitor purchasing, inventory levels, freight and logistics costs , identifying opportunities for cost optimisation and improved resource utilisation.
• Support management in budgeting, forecasting and cost control , including preparation of departmental budgets and regular reporting on operational performance.
• Drive operational performance through the effective use of KPIs, data analytics and business intelligence .
• Work with internal stakeholders to identify operational gaps and implement practical solutions to improve customer satisfaction and service delivery.
• Lead the implementation and optimisation of ERP, CRM and other operational systems .
• Partner with regional and cross-functional teams to support business growth and ensure operational readiness.
• Ensure compliance with relevant operational policies, processes and internal controls.
• Identify opportunities for automation, process improvement and greater operational efficiency.

Experience within a third-party logistics (3PL), logistics, distribution or warehousing environment will be highly advantageous, particularly candidates with strong exposure to warehouse and distribution operations.

Leadership & People Management

You will provide leadership, coaching and direction to the operations team, ensuring employees are aligned with business objectives and equipped with the skills required to perform effectively.

You will:

• Lead, coach and develop team members to achieve operational and service objectives.
• Establish clear KPIs and performance expectations across the operations function.
• Identify training and development needs and support succession planning initiatives.
• Foster a culture of accountability, collaboration, continuous improvement and customer focus.
• Work closely with Managers and team leads to ensure effective manpower planning and resource allocation.

About the Requirements

We are looking for a hands-on and commercially minded operations leader who is comfortable taking ownership of a broad operational portfolio and working across multiple functions.

Key requirements include:

• Degree in Supply Chain Management, Logistics, Engineering, Business, Finance or a related discipline.
• Approximately 8–12 years of relevant operations, supply chain, logistics or distribution experience , with proven leadership responsibility.
• Strong knowledge of inventory management, procurement, warehousing, distribution and logistics operations .
• Experience managing warehouse and distribution operations ; exposure to 3PL environments will be highly advantageous.
• Strong understanding of operational planning, process improvement and supply chain management.
• Hands-on experience with ERP systems ; experience with Business Central/Navision is an advantage.
• Exposure to CRM systems and data analytics / BI tools .
• Strong proficiency in Microsoft Office, particularly Excel, PowerPoint and Power BI , including VLOOKUP/XLOOKUP, Pivot Tables and data analysis.
• Experience in budget management, forecasting, cost control and operational reporting .
• Strong analytical and problem-solving capabilities, with the ability to translate operational data into practical business decisions.
• Strong interpersonal and communication skills, with the ability to work effectively across departments and regional teams.
• Excellent written and spoken English.
• High level of ownership, accountability and commercial awareness.
• A hands-on leadership style with the ability to balance strategic thinking with day-to-day operational execution .