Senior Operations Manager

READY FOR YOUR NEXT LEADERSHIP CHALLENGE?

ViTAL perks await in #WeAreTGT: BGC & EASTWOOD!

• Vitality : Monday breakfasts, daily lunches, Friday treats, fitness & wellbeing programs
• Incentives : Recognition Awards, birthday celebrations, perfect attendance recognition
• Together : Mid-year & year-end parties, holiday activities, social & CSR clubs
• Accomplish : Culture, soft skills, and personal development training – Techno Global Academy
• Loyalty : Work anniversaries, peer groups, health & financial webinars
• & MORE !: Day 1 HMO, 24 PTOs, Vibrant Office in Eastwood & BGC!
• Multiple Shift schedules available: day or night!

Ideal Candidate Profile

We're looking for someone who has:

• 8+ years of end to end operations management experience
• Must worked in a BPO industry, Offshoring, Shared service or any similar industries
• Strong background in operational excellence, performance management, client management and employee retention.
• Proven experience in site operations and incident management
• Strong exposure to global client management and strategic decision-making
• Track record in process improvement, compliance, and people leadership
• Strong stakeholder management and communication skills
• Available for onsite work in BGC or Eastwood

Leadership Profile

• Solid track record of leadership empowerment
• Proactive in driving operational improvements and solving business challenges
• Excellent stakeholder, client, and executive relationship management
• Strong communicator with sound decision-making and problem-solving skills
• Ability to take on diverse operational tasks and responsibilities as needed.
• Thrives in a fast-paced, multi-site environment

Your Impact Starts Here

Operations Leadership & Team Development

• Lead multi-site operations, drive SLA and performance targets, develop Operations Managers and workforce capabilities, and provide strategic insights to executive leadership.

Client Management & Escalation

• Manage and build strong partnerships with multiple global clients
• Manage major client escalations and translate business needs into operational solutions
• Proactively identify risks and implement effective action plans

Operational Excellence

• Drive process improvements, operational efficiency, and continuous improvement initiatives
• Ensure compliance with company policies, client requirements, and regulatory standards
• Partner with HR, IT, Finance, and Facilities to maintain operational stability and business continuity

IT & Facilities Coordination

• Ensure IT tickets and facility concerns are properly escalated and resolved
• Support business continuity and disaster recovery readiness
• Monitor compliance with IT policies, security protocols, and operational procedures
• Strengthen coordination across IT, Facilities, and Operations teams

Make the most of our 100% virtual recruitment. Apply today!