Senior Operations Manager

Position Summary

The Senior Operations Manager provides overall leadership and oversight of a high-volume delivery operation, ensuring consistent performance, safety and service excellence for assigned client accounts. This role is responsible for managing daily operational execution, supervising the Operations Manager, and driving accountability across safety, quality, accuracy and service standards. The Senior Operations Manager exercises independent judgment, makes sound business decisions, and partners closely with internal teams and clients to meet operational and financial objectives.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Lead, coach, and develop the Operations Manager and broader operations team to ensure effective execution of daily delivery operations.
• Oversee end-to-end delivery operations, including warehouse flow, loadout accuracy, routing efficiency and on-time dispatch.
• Ensure vehicles are properly loaded, staged and dispatched in accordance with operational schedules and client requirements.
• Recruit, onboard and retain Independent Owner Operators and support staffing needs to maintain operational coverage.
• Monitor key performance indicators (KPIs), operational reports and financial metrics to ensure performance targets are met.
• Maintain strong client relationships through proactive communication, issue resolution and service recovery efforts.
• Conduct contractor ride-behinds, evaluations and performance development activities.
• Ensure compliance with all applicable Department of Transportation (DOT) regulations, safety requirements and company policies.
• Drive accountability for safety, service quality, accuracy and operational efficiency across the operation.
• Support peak-season planning and adjust operational strategies as business needs fluctuate.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s degree in Transportation, Supply Chain, Logistics, Business or a related field preferred.
• Bachelor’s degree or a minimum of five (5) years of leadership experience in logistics, delivery, transportation, or a related operational environment.
• Demonstrated experience recruiting and managing contractors, drivers, or operational staff.
• Proven ability to lead teams, enforce operational standards and make confident, business-focused decisions.
• Proficiency in Microsoft Office applications, including Excel, Word and Outlook.
• Strong verbal and written communication skills.
• Valid driver’s license.

Physical Demands and Work Environment

• This role operates in a fast-paced operational environment with regular exposure to warehouse settings, vehicle traffic, varying temperatures, and moderate noise levels.
• Ability to sit or stand for extended periods of time.
• Ability to walk through operational facilities, including warehouse and loading areas.
• Ability to operate a motor vehicle as required.
• Ability to lift up to 15 pounds.
• Ability to see, hear and move safely within a fast-paced operational environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s degree in Transportation, Supply Chain, Logistics, Business or a related field preferred.
• Bachelor’s degree or a minimum of five (5) years of leadership experience in logistics, delivery, transportation, or a related operational environment.
• Demonstrated experience recruiting and managing contractors, drivers, or operational staff.
• Proven ability to lead teams, enforce operational standards and make confident, business-focused decisions.
• Proficiency in Microsoft Office applications, including Excel, Word and Outlook.
• Strong verbal and written communication skills.
• Valid driver’s license.