Senior Operations Manager

Job Summary:
The Senior Operations Manager, you will take full ownership of the day-to-day operations across departments while driving performance, efficiency, and continuous improvement throughout the organization. You will lead cross-functional teams, oversee supply chain readiness, manage subcontractor capability, and ensure operational processes support business growth and service excellence.

Job Description:
Operational Oversight & Efficiency

• Supervise the daily operations and workflows of multiple departments.
• Develop and implement plans to increase worker efficiency and operational productivity.
• Conduct regular audits, root cause analyses, and process reviews to identify performance gaps.
• Lead corrective action planning and process streamlining initiatives.

Team Leadership & Performance Management

• Coach, train, and upskill teams to improve both technical and soft skills.
• Evaluate individual and team performance using field KPIs and metrics.
• Administer timely performance appraisals, feedback, and improvement plans.

Resource Planning

• Ensure readiness of company resources and subcontractors to meet project and market demands.
• Collaborate with service, project, and HR teams to align manpower and capability planning.

Strategic Initiatives & Problem Solving

• Contribute to subcontractor strategy and selection to ensure scalability and quality of service delivery.
• Lead or support company-wide improvement campaigns and growth-oriented programs.
• Serve as the escalation point for department-level concerns and operational roadblocks.
• Propose and implement innovative methods to improve customer satisfaction and operational performance.

Collaboration & Communication

• Participate in strategic planning meetings with top management.
• Coordinate with HR on disciplinary matters and ensure adherence to company policies.
• Provide regular reports and updates to the General Manager on performance and key initiatives.
• Ensure alignment of departmental goals with broader business strategies.

Qualifications:

• Bachelor’s degree in Engineering, Operations Management, or a related field
• Minimum of 8–10 years in MEPFS (Mechanical, Electrical, Plumbing, and Fire Protection Systems)
• Strong analytical, organizational, and problem-solving skills.
• Experienced in operations leadership, managing multi-functional teams.

Work Location: In person