Senior Operations Manager

About the role

We are looking for a passionate, people-focused Senior Operations Manager to lead our Operations teams across Central Thailand and Chiang Mai. Reporting directly to the Country Director, you will oversee service delivery, supplier relationships and team development – and help shape how our teams work as we grow.

Key responsibilities

• Oversee daily tour operations across Central Thailand and Chiang Mai, maintaining high standards for FIT, GIT, series and luxury travel.
• Anticipate operational challenges, manage service disruptions and lead effective problem resolution.
• Ensure VIP travellers, familiarisation trips and important client visits are carefully managed.
• Lead, coach and motivate the Operations teams in Bangkok and Chiang Mai.
• Plan staffing levels, guide capacity and resource allocation to ensure operational readiness during peak and low seasons.
• Support recruitment, performance evaluations and professional development of Operations team members.
• Build strong relationships with guides, transport providers and local suppliers.
• Match guides and suppliers to client profiles, and monitor quality, reliability and competitiveness.
• Work closely with Sales, Reservations, Product, Contracting and Quality teams to ensure smooth service delivery.
• Review guest feedback and incidents, and put corrective and preventive actions in place.

About you

• Preferably 5+ years in inbound tourism, DMC or travel operations, including supervisory or management experience
• Strong knowledge of Thailand tourism, particularly Central Thailand and Chiang Mai
• Proven ability to lead, motivate and develop teams
• Excellent problem-solving, decision-making and service recovery skills
• Good command of Thai and English, written and spoken
• Commercial awareness and understanding of operational cost management
• A proactive, calm and hands-on approach, especially under pressure

About us

Easia Travel is an established Destination Management Company (DMC) creating tailor-made journeys, leisure travel and group experiences across Southeast Asia. Working closely with international travel partners, we combine local expertise, genuine hospitality and personalised service to create memorable experiences for travellers.