Senior Operations Manager

A well-established organization is seeking an experienced Senior Operations Leader to oversee a large, complex, and highly visible transportation operation in a regulated, service-driven environment. This role is ideal for a hands-on leader who thrives in fast-paced settings, enjoys building strong stakeholder relationships, and takes ownership of operational performance.

What You’ll Do

• Lead day-to-day operations for a large workforce and asset-heavy environment
• Serve as the senior on-site leader and primary customer-facing representative
• Drive operational excellence across safety, service, staffing, and compliance
• Partner closely with HR, fleet/maintenance, and frontline leadership
• Monitor performance metrics and continuously improve reliability and efficiency
• Foster a culture of accountability, communication, and engagement
• Manage financial performance, staffing levels, and resource planning

What We’re Looking For

• Proven experience leading large, frontline operations (transportation, logistics, facilities, or similar)
• Strong customer-facing and relationship management skills
• Experience working in unionized or highly regulated environments
• Financial acumen with comfort owning budgets and performance metrics
• Decisive, resilient leader who can operate effectively under pressure
• Willingness to be highly visible and present during early mornings and peak operating hours

Why This Role

• Senior-level ownership of a mission-critical operation
• High impact, high visibility role with meaningful responsibility
• Opportunity to lead, shape culture, and drive real operational results
• Competitive compensation package, commensurate with experience

Pay: $125,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• Are you within 30 minutes of the Lowell, MA area? This role will require on site, early mornings and potentially emergency calls.

Experience:

• truck or ground transportation operations: 10 years (Preferred)
• team management: 7 years (Required)
• primary point of contact for client/customer: 7 years (Required)
• managing field employees- drivers, technicians, etc.: 8 years (Required)

Work Location: In person