Senior Operations Manager

Overview

We are seeking an experienced, hands-on Senior Operations Manager to oversee and coordinate daily operations across multiple functional teams, including warehouse operations, order fulfillment, production planning, inventory management, and administrative support.

This role leads 3+ team leads while remaining actively involved in day-to-day operations. The successful candidate is comfortable managing both leaders and frontline employees, stepping in to resolve problems, support the team, and ensure work is completed accurately and on time. We value a proactive, data-driven leader who takes ownership, holds teams accountable, communicates clearly with senior leadership, and brings practical solutions.

Responsibilities

• Cross-Functional Operations Management: Oversee daily operations across departments, working with team leads and frontline employees to drive coordination, execution, and accountability.
• Hands-On Operational Leadership: Stay actively engaged in operational workflows; troubleshoot issues on the floor and step in to support team leads and employees when business needs require.
• Order Fulfillment: Ensure accurate, timely order processing and outbound shipping, resolving exceptions and maintaining service standards.
• Production Planning: Coordinate production schedules, staffing, and resources to meet demand and delivery targets.
• Warehouse Operations: Oversee receiving, put-away, storage, picking, packing, and shipping workflows.
• Inventory Management: Drive inventory accuracy through cycle counts, reconciliation, planning, and allocation.
• Administrative Support: Oversee administrative functions supporting the design department and other operational teams as needed.
• Staffing & Recruiting: Lead recruiting, workforce planning, staffing allocation, and scheduling in partnership with team leads.
• Policies & SOPs: Develop, document, implement, and enforce operational policies and standard operating procedures.
• Team Leadership & Accountability: Coach and develop team leads; provide direct guidance to employees as needed; set expectations, track KPIs, and hold teams accountable.
• Leadership Reporting: Deliver accurate, data-driven updates to senior leadership, pairing issues with actionable recommendations and follow-through.
• Continuous Improvement: Identify opportunities to improve productivity, quality, costs, and processes; implement improvements with team leads.

Qualifications

• Experience: 5+ years of relevant management experience in operations, warehousing, fulfillment, production, or a related field.
• Leadership: Experience leading supervisors or team leads and driving performance across operational functions.
• Hands-On Approach: Willing and able to work directly with teams, resolve operational issues, and assist where needed.
• Communication: Strong written and verbal communication with frontline teams, cross-functional partners, and senior leadership.
• Problem-Solving: Proven ability to develop and execute practical solutions under pressure.
• Organization & Accuracy: Excellent prioritization and attention to detail, particularly with inventory, SOP compliance, and reporting.
• Adaptability: Comfortable operating in a fast-paced, changing environment.
• Systems Knowledge: Familiarity with WMS, inventory tracking tools, and production/demand planning preferred.
• Must be willing to occasionally attend meetings and communicate with the China-based team outside standard U.S. business hours to accommodate time-zone differences. This is based on business needs.
• Mandarin Chinese (Required): Must be proficient in Mandarin Chinese to communicate effectively with the China-based team.

Compensation & Benefits

Base plus bonus. Actual compensation depends on qualifications, skills, and relevant experience.

• Health, dental, and vision insurance
• 401(k) savings plan with company match
• Paid time off

Work Schedule & Location

• Full-time; with occasional flexibility for after-hours communication and meetings with the China-based team.
• Monday–Friday, with occasional flexibility based on business needs
• In-person position in Redmond, WA 98052
• Must be able to commute reliably or relocate before the start date

Pay: $85,000.00 - $99,600.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person