Senior Operations Manager

Title: Senior Operations Manager

Department: Operations Reports to: CEO

Overview:

Responsible for directing the operational functions of deposit operations, and system applications management.

Essential Duties:

Deposit Operations

• Organize and streamline processes and procedures for the Deposit Operations Department to ensure efficient use of resources and time
• Develop, and document the overall operating procedures and controls required to conform to the policies and strategies of the Board of Directors.
• Ensure the bank’s compliance with laws and regulations and working with both external examiners and bank management to manage compliance.
• Manage, develop, and enforce deposit-related policies to keep in line with regulatory and bank’s guidelines
• Act as liaison with examiners and auditors; gather and provide information as required for audits
• Responsible for processing garnishments, levies, summons, subpoenas, and other legal demands
• Keep current with new and improved technologies for the overall operating efficiency of the Bank as it relates to Deposit Operations
• Review and approve all Cash Management and Remote Deposit Service applications
• Approve official checks (CD Interest Checks)
• Approve outgoing wire transfers
• Review Incoming wire transfers as needed
• Approves NSF Report
• Primary contact person for FNBB, FHLB, FRB
• Upload monthly FRB Borrower in Custody reports
• Assist in new product creation as needed
• Review and approve cash item log monthly
• Approve ACH late, unauthorized, returns
• Review reports from Deposit Operations Manager on overdrafts, uncollected funds, and kiting suspects.
• Act as a resource and advisory capacity on a regular basis for operational and application matters to branches, and deposit operations.
• Review and file answers to IRS notices of proposed tax penalties for missing or incorrect Tax ID numbers
• Attend monthly Branch Manager’s Meeting
• Track special products report
• Ensure ATM/Debit Card disputes are resolved in a timely manner.
• Update Bank’s lending/deposit interest rates as needed in system (Horizon, PCFS, FICCS)
• Reconcile all correspondent accounts
• Perform all duties in compliance with BSA/AML regulations and requirements
• Obtains adequate data for CIP on all wire and money instrument transactions
• Monitors and reports suspicious activity to the BSA Officer
• Adheres to Bank’s EEO/AAP policies

Applications Management

• FIS Horizon
• Deposit Origination
• ChexSystems (Efunds)
• E-Statements
• Safe Deposit Boxes
• FDM
• FRM
• RDC- Maintenance
• Cash Management Maintenance
• Online Banking Maintenance
• EFT Debit Cards/Disputes
• E-Alerts
• Image Center
• FNBB
• Bill Payment
• Mobile Banking

Knowledge/Education/Previous Work Experience/Certifications:

• Bachelor’s degree or equivalent work experience; 10 years management experience in a financial environment
• Software skills including Microsoft Office, Adobe, Internet, and Email
• Effective interpersonal relationships with management and team members
• A thorough understanding and application of all policies, procedures and regulations pertaining to the work of Deposit Operations
• Ability to effectively manage time as related to daily tasks
• Ability to solve practical problems and interpret a variety of instructions furnished in written, oral or schedule form
• Ability to prioritize multiple demands in a high pressure environment

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision.

AAP/EEO Statement:

Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans and Disabled Persons

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties,` responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.