Senior Operations Manager

Q Care Medical Centre is a dynamic and growing healthcare facility committed to delivering high-quality, patient-centered care. We are seeking an ambitious, results-driven Operations Manager with a strong background in healthcare leadership to spearhead our day-to-day operations and actively drive overall business growth in close alignment with Management.

​Key Responsibilities:

• ​Operational Excellence: Oversee daily operations across OPD, Pharmacy, Laboratory, and Imaging services to ensure seamless patient flow and high service quality.
• ​Business Growth & Revenue: Actively identify business opportunities, monitor revenue metrics, optimize cost management, and implement strategies to increase patient volume and clinic growth.
• ​Regulatory Compliance: Manage statutory licenses, renewals, and ensure strict compliance with healthcare regulatory standards.
• ​Process & Quality Improvement: Implement SOPs, track KPIs, conduct regular operational audits, and refine workflows for maximum efficiency.
• ​Team Leadership & Supervision: Manage staffing, rostering, staff training, performance reviews, and cross-departmental coordination.
• ​Procurement & Inventory: Oversee vendor relations, inventory control, and medical equipment procurement to maintain cost efficiency.
• ​Financial & MIS Reporting: Manage billing processes, track key operational metrics, and prepare regular MIS reports for Management.
• ​Patient Experience & Marketing: Support patient engagement, outreach programs, and marketing initiatives to build clinic reputation and patient trust.

​Requirements:

• ​Experience: 5+ years of hands-on, progressive experience in healthcare or medical centre operations.
• ​Demonstrated track record in driving business growth and operational expansion in a medical facility.
• ​Exposure or experience in medical centre setup and NABH accreditation process is highly preferred.
• ​Strong business acumen with excellent leadership, team management, and problem-solving skills.
• ​Exceptional execution capability, regulatory awareness, and vendor management skills.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment
• Paid sick time

Work Location: In person