Senior Operations Manager

Role Objective

Andron FM is one of the UK’s largest independent Facilities Management companies, providing bespoke soft service solutions to a wide array of prestigious clients nationwide. As a dynamic, family-owned organisation we are looking for a candidate as excited as we are to help forge Andron’s future.

Due to our continued growth, we have an opportunity for an experienced Senior Operations Manager to take accountability for delivering on site services and operational management. This includes the soft services and cleaning across a number of properties for a number of our premier clients based nationally.

From a range of sites containing high profile manufacturing environments to high end offices, your role will manage the operation of all services delivered to many of our high-profile client’s properties. You will work closely with the on site management teams to ensure the efficient operation and ongoing service development of these properties.

This will involve liaising closely with all customers to ensure that our services are meeting their expectations and that we are constantly looking for ways to improve our service provision.

Work for us

As a family owned company, we deliver expert facilities management services across the real estate, banking, public, retail, and manufacturing & distribution sectors. From a small carpet cleaning business in 1980, we have grown over the years to become an industry-leading facilities management company, with a team of 2700 employees providing our services to over 900 client sites across the UK.

Our employees are at the heart of our operations and are based across the UK whilst our regional offices are located in Aberdeen, Cumbernauld, Warrington and London.

Our culture is massively influenced by our commitment to sustainability and we're dedicated to positively impacting people, communities and the planet through sustainable and ethical services.

Our People – we're committed to promoting our employee wellbeing.

Our communities – how we make a difference, a positive difference.

Our planet – how we reduce our impact on it.

We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, veteran status, religion and/or belief. Our 2500-strong workforce is made up of people from 65 different countries and our culture is one which celebrates our diversity and differences.

Responsibilities

• The management of the operational delivery of multiple FM services across a number of client sites, ensuring outstanding service delivery at all times and exceeding Andron FM targets.
• Comprehensive knowledge of Facilities Management and its challenges
• Managing FM services to and across multiple sites
• Performance management across teams, reporting and monitoring performance
• Financial management to ensure control of spending and budgets
• Effectively manage the Andron FM team and supply chain partners to ensure that exemplary facilities services are provided at properties
• Undertake regular client meetings
• Ensure highest levels of Health and Safety are achieved across properties
• Directly manage line managers and motivate and lead the team to achieve high performance at all times
• Ensure strong client relationships are developed and maintained, allowing growth opportunities within the region and nationally

Person Specification

• Exceptional communication, influencing and interpersonal skills
• Operations Management of large and diverse property service delivery teams
• Sound financial skills
• Excellent relationship builder with clients
• IT literate and good knowledge of software packages, such as Outlook, Excel, Word, Powerpoint etc
• Supply Chain knowledge
• Broad knowledge of multiple service contracts
• IOSH or NEBOSH certificate or equivalent
• Must be able to work on own initiative with a proactive and flexible attitude
• Ability to multi task and prioritise

Benefits of working with us

• 33 days holiday entitlement
• Volunteering day per year
• Access to gym discounts
• Going the Extra Mile quarterly and annual awards
• Health and Wellbeing support
• Hybrid Working Policy

Selection Process

Andron FM is committed to making sure that our recruitment selection methods are fair to everyone. To help you during the recruitment process, we will take into account any adjustments that could assist you. If you require any assistance with regards to the application process or interview, please contact [email protected]

Job Types: Full-time, Permanent

Pay: £50,000.00-£52,500.00 per year

Benefits:

• Company pension
• Sick pay

Application question(s):

• What is your current notice period?

Work Location: Hybrid remote in Leeds (West Yorkshire, Yorkshire and Humber Region)