Senior Operations Manager - Retail

Role Purpose:

The role is take the full accountable for new store opening, online and daily operations of stores in Hong Kong, including driving revenue, controlling costs, manpower planning hiring & developing talent.

Job Responsibilities:

Operational Excellence

• Responsible for the overall success of retail operations: driving sales, reinforcing operations, store leadership management, development, as well as act as backup for different roles (e.g. Store Manager) when necessary.
• Responsible for opening new doors, new product launches, the full encompassing details that this would entail including training and allocation of the space and location
• Formulating retail policies to accentuate the customer experience through developing and maintaining Retail Operations SOP to ensure best in class execution in stores.
• Deal with customer service requests, complaints and comments from customers to maintain the brand’s reputation.
• Regular Store visit and lead the meeting with frontline, represent retail team to meet with all related functions in office on weekly basis
• Review online and store sales numbers, stock inventory, inventory loss, operational expenses and staff cost including Full-time and Part-time.

Sales Analysis

• Understanding the market needs and analyzing these data to devise and implement necessary procedures. Seek to apply and relevant innovation where necessary
• Analyze sales reports and evaluate staff performance and provide weekly sales recap and action plans
• Able to forecast sales figures and inventory requirements for each location.
• Develop mid- and long-term strategies in order to achieve growth projections

People Management

• Manage, supervise and coach Store Managers in recruiting, hiring and training
• Analyze and review store management team and Retail team's performance for career growth and succession planning.
• Monitor store rosters; ensure optimized number of staff members during peak/non-peak hours in each store.
• Manage the subordinates’ performance by doing periodic evaluations, motivations, promotions and disciplinary actions. Staff development (succession plan and action plan) follow up
• Partner with HR to handle all HR issue and propose the possible solutions/follow up action plan for related issues
• Monthly staff cost control and monitoring

Other Requirements:

• Degree holder in Business or related discipline
• At least 8 years of working experience in retail operations with at least 4 years at managerial level leading a sizable team in fast fashion industry
• Solid experience in operating counters as well as standalone shops
• Strategic and capable of delivering business KPIs
• Strong leadership and people management skills, ability to influence people
• Strong problem-solving, organizational and time management skills
• Ability to delegate and prioritize tasks and responsibilities;
• Excellent in both written and spoken of Chinese & English

We offer 5-day work, good working conditions and others benefit package to the right candidate. Interested parties please apply with your resume in MS Word /PDF format with current salary, expected salary and available date.