Senior Operations Planning - SPX Express

Department Operations

LevelExperienced (Individual Contributor)

LocationHo Chi Minh City

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

We are looking for a Ops Planning Senior Associate – Capability & Speed Management to work on solution implementation to continuously improve speed, capability and manage projects across SPX’s large-scale logistics network

This role is ideal for someone who enjoys solving hard problems, connecting the dots across systems, and exploring ideas then turning into real impact at scale.

Job Description:

1.Planning and project management

• Speed Target Planning: Lead communication and alignment of annual speed targets and initiative roadmaps with both local and regional stakeholders, ensuring timely execution against business objectives.
• Project Management: Drive cross-functional speed & capability projects by coordinating stakeholders (FLM, SOC, transport) to review operations feasibility, align and manage execution plans, and tracking impact to ensure deliver measurable outcomes.
• Network/ COT Optimization: Conduct analysis and review network/ COT proposal to enhance network efficiency, improve speed and service quality.

2. Performance Management & Tracking:

• Act like speed & capability controller for E2E network and assess how the issues may impact network speed performance with each issue happen in network
• Develop and implement robust metrics and KPIs to track the performance of ongoing projects and the overall effectiveness of specific supply chain functions post-implementation.
• Collect, analyze, and interpret performance data to generate actionable insights and identify areas for further optimization.

3. Executive Reporting & Leadership presentation

• Prepare and present clear, data-driven reports and dashboards on project implementation and functional performance to senior management and stakeholders.
• Drive reporting cadence (weekly/monthly/quarterly), ensuring accurate tracking of business performance, key initiatives, and follow-ups.

Requirements:

• 3-5 years of experience in PMO, project management, consulting, business transformation, strategy and related roles
• Experience in E-commerce, Logistics, Supply Chain, Operations, or other fast-paced execution-oriented industries is strongly preferred.
• Strong problem-solving and logical thinking skills, able to break down complex problems and structure clear solutions
• Ability to connect the dots across data, operations, and business context
• Resilient and proactive, comfortable working in a fast-changing environment
• Eager to learn and adaptable, with a strong willingness to challenge existing ways of working and drive change
• Strong analytical mindset with experience working with data
• Good written and verbal communication skills in English and Vietnamese to coordinate with stakeholders from across the region.