Senior Optimization Lead - ITM6 ITM6K20 ITM6LOG SCOM - Assistant Vice President

Senior Optimization Lead - ITM6 ITM6K20 ITM6LOG SCOM - Assistant Vice President

Position Information

• Job Title: Optimization Lead- ITM6, ITM6K20, ITM6LOG, SCOM
• Job Level: C-12
• Department: Foundational Services - Production Operations
• Location: Chennai, India

Position Summary

This role focuses on improving monitoring effectiveness by identifying optimization opportunities across multiple event sources and enhancing alert quality.

The candidate is expected to have a broad understanding of how different monitoring sources operate within production environments and contribute to improving signal quality through data-driven insights.

Key Responsibilities

• Analyze alerts across diverse monitoring sources and identify optimization opportunities
• Contribute to reduction of alert noise through tuning and improvement initiatives
• Work across monitoring domains (infrastructure, application, batch, network, and mainframe) to improve alert effectiveness
• Develop a functional understanding of how different monitoring sources generate and trigger events
• Identify recurring patterns and support data-driven improvements across event streams
• Collaborate with cross-functional teams to enhance monitoring coverage and quality
• Support adoption of intelligent/AI-driven approaches for improving alert efficiency and reducing manual effort

Required Qualifications

• 8–12 years in monitoring, event management, or production support environments
• Exposure to multi-domain monitoring environments (e.g., infrastructure, application, batch, network, or mainframe)
• Functional understanding of how monitoring systems generate alerts (no deep technical expertise required)
• Demonstrated contribution toward alert reduction or monitoring improvement initiatives
• Strong analytical mindset with ability to identify patterns in event data

Technology Stack / Exposure Areas (High-Level)

• Event Management Platforms: Netcool, BigPanda, Splunk (or similar)
• Monitoring Tools: Optimization Lead- ITM6, ITM6K20, ITM6LOG, SCOM
• Batch / Workload Monitoring: AutoSys or similar tools
• Log Analytics / Data Handling: Splunk, ELK, or equivalent
• Automation / AI (Good to have): Exposure to scripting or AI-assisted optimization approaches

---

Job Family Group:

Technology

---

Job Family:

Infrastructure

---

Time Type:

Full time

---

Most Relevant Skills

Please see the requirements listed above.

---

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

---

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.