Senior Oracle ERP Service Analyst

Senior Oracle Cloud ERP Service Analyst (Permanent)

About the Role

We’re working with a leading Oracle consultancy that is looking to hire a Senior Oracle Cloud ERP Service Analyst to join its Managed Services team.

You’ll support a range of clients across different industries, providing functional support across Oracle Fusion Cloud ERP , resolving issues, delivering enhancements and helping clients optimise their Oracle environments.

Key Responsibilities

• Support and troubleshoot Oracle Fusion Cloud ERP issues.
• Work directly with clients to understand and resolve functional problems.
• Deliver enhancements and functional recommendations.
• Identify recurring issues, risks and opportunities for improvement.
• Work with Oracle Support and technical teams where required.
• Manage incidents, problems and changes in line with ITIL processes.
• Manage multiple priorities and work to agreed resolution timescales.

Key Requirements

• Strong functional experience with Oracle Fusion Cloud ERP .
• Strong Financials knowledge across GL, AP, AR, Fixed Assets and Cash Management .
• Good understanding of period close, intercompany, tax and subledger accounting .
• Strong troubleshooting, analytical and problem-solving skills.
• Excellent client-facing communication skills.
• Experience managing competing priorities in a client-facing environment.
• Understanding of ITIL incident, problem and change management .

Desirable

• Procurement, Projects, Expenses or Lease Accounting experience.
• SQL / PL/SQL.
• OTBI / BI Publisher.
• Oracle certifications.
• Managed Services experience.
• ITIL v4 Foundation.

Security Clearance

This role requires NPPV Level 3 clearance . Candidates must have been resident in the UK for the past 3 years to meet the clearance requirements.