Senior Order Operations Administrator

Your New Company

Looking for an experienced Senior Order Operations Administrator to join a fast-paced and collaborative operations team. This is an excellent opportunity for someone who combines strong order-management experience with the ability to solve complex issues, support colleagues, and improve operational processes.

Your Responsibilities

• Process customer orders, invoices, quotations, and license provisioning accurately and efficiently.
• Review sales documentation to ensure information is complete and aligned with internal requirements.
• Manage correspondence through shared inboxes and progress queries in line with service and quality standards.
• Take ownership of complex, sensitive, or escalated cases through resolution.
• Maintain accurate information within Salesforce CRM and support data-quality improvements.
• Identify operational risks, recurring errors, aged work, and customer-impacting issues.
• Represent the Order Operations team in cross-functional meetings.
• Provide day-to-day guidance, coaching, and first-line process support to colleagues.
• Coordinate training for new employees, existing team members, and process changes.
• Create and maintain training materials, process guides, checklists, and standard operating procedures.
• Support quality checks, system testing, and continuous-improvement initiatives.
• Build strong relationships across Sales, Customer Success, Finance, and Provisioning.

What You Need to Succeed

• Previous experience in administration, sales operations, order management, customer operations, or a comparable fast-paced environment.
• Strong operational knowledge and the confidence to handle complex queries.
• Experience delivering training, coaching, onboarding, or knowledge-transfer activities.
• Excellent attention to detail and a commitment to data quality and process compliance.
• Strong verbal and written communication skills.
• A proactive, customer-focused, and solutions-oriented approach.
• Confidence using Microsoft Excel, Word, Outlook, and Teams, with intermediate Excel skills required.
• Experience with Salesforce or another CRM or order-management platform is desirable.
• The ability to balance speed, quality, risk, and stakeholder expectations

What You Will Get in Return

A competitive hourly rate, benefits, and a chance to gain hands on experience with a leading advisory firm!

What to do Next?

If you are an experienced operations professional who is ready to take greater ownership, guide colleagues, and contribute to process improvement without formal direct-report responsibility, apply now!