Senior Partner Development Program Manager

• We’re looking for a Sr Partner Development Program Manager to own the success of our OEM and Technology partners, including our new plugin marketplace. This role combines program management, data-driven decision making, strategic thinking, and relationship management to scale our product partnerships portfolio
• This role reports to the Senior Director, Corporate Business Development
• Manage the full lifecycle of our partner’s journey from onboarding to activation and renewal and collaborating with the Business Development Manager on any upsell opportunities as identified
• Drive partners’ operational success and revenue goals through one-to-many communication and by leveraging automation and AI to extend your reach
• Work cross functionally with other Grafana teams to ensure that the negotiated partnership contracts and both parties’ obligations are met
• Create and define the processes to ensure operational success of agreements with royalty or revenue share components
• Monitor the deployment health and customer satisfaction with Partner engagements and programs to assess progress, identify risks, and blockers
• Work with the Corporate Development team to build dependable, automation-driven systems that accurately surface program progress and partner success metrics
• Work with the Sales and Channel team to navigate OEM partner relationships and enable customers to build their desired user experience through our scaled external access program
• Understand upcoming OEM and Plugin Partner initiatives and communicate them with partners and internal Grafana teams
• Enhance documentation, create internal/external enablement materials, and use data to report on your workstreams
• Create, implement, and run programs to scale our partner ecosystem

Benefits

• Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year
• Healthcare: We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India
• Retirement planning: There’s no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany
• Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned
• Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co-working space
• Choice of tech: There’s no one-size-fits-all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we’ll refresh them every three years
• Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers
• Global Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists
• Paid parental leave: Grafana offers paid parental leave to all eligible new parents. This offers Grafanistas time to bond with and care for their children in the first year after birth or adoption- You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity
• You enjoy working cross functionally and building / optimizing operational processes
• Detail oriented with exceptional organizational skills and ability to multitask to manage multiple processes, programs, procedures
• Must be comfortable operating at scale and supporting partners through a 1:many engagement style
• 5+ years of experience managing a portfolio of customers / partners, developing and driving strategies to maximize retention
• High integrity, ownership, curiosity, and a continuous improvement mindset with the ability to thrive independently in a high-velocity, highly dynamic work environment with tight deadlines
• Analytical by nature with a knack for solving real-world business challenges and the capability of identifying areas of opportunity and creativity to provide relevant solutions
• Experience building agentic systems focused on automating processes and scale
• Experience helping partners and customers navigate marketplaces and associated transactions