Senior Partner Operations Manager

Who you are

• The right candidate brings the operational rigor to run complex, multi-stakeholder partnerships end to end, and the judgment to know when to resolve something directly and when to escalate it
• Experience owning complex operational workflows for external partners or clients: billing, integrations, data or file feeds, or similar systems-level work
• Comfort operating across ambiguity with multiple internal and external stakeholders, without needing a defined playbook for every situation
• Strong analytical and critical thinking foundation: you reason from facts, synthesize clearly, and communicate with brevity
• High initiative and sound judgment: you identify what matters and act without waiting to be directed
• A track record of building trust directly with external partners or customers, not just internal stakeholders
• Direct, ongoing accountability for an external-facing relationship (client, partner, or vendor) as a standing responsibility, not a one-time project -- this is what separates someone ready for live, recurring partner ops from a general internal-ops background
• Experience in health plans, digital health, or the partner/benefits ecosystem
• Familiarity with partner or channel operations models (implementation, contracting handoff, ongoing account management)
• Experience with billing, data integration, or technical operations in a client- or partner-facing role

What the job involves

• Sword Health is seeking a Partner Operations Manager to own the operational backbone of a portfolio of partner relationships
• This is an individual-contributor role with direct accountability for how partnerships actually run day to day: configuration, billing, integrations, implementations, escalations, and account business reviews
• AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work
• Explorer (Level 1) — Uses AI daily to boost personal productivity
• Builder (Level 2) — Creates workflows and tools that elevate the whole team
• Integrator (Level 3) — Embeds AI into products and processes at scale
• Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role
• Own the operational execution for an assigned partner portfolio: configuration, file feeds, billing, integrations, and reporting
• Lead implementations and ongoing operational work for new and existing partners, coordinating internally to keep commitments on track
• Run partner-level escalations to resolution, looping in Partner Sales, Product, Client and Data Operations, or Customer Success as needed
• Own account/partner business review prep and delivery for your portfolio
• Serve as the day-to-day operational point of contact for partner and partner-customer stakeholders
• Partner closely with Partner Sales, Client and Data Operations, Product, and Customer Success to keep partnerships running smoothly and flag risk early

Benefits

• A stimulating, fast-paced environment with lots of room for creativity
• A bright future at a promising high-tech startup company
• Career development and growth
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare
• A stimulating environment with room for creativity
• A flexible environment where you can control your hours (remotely) with unlimited vacation
• Access to our health and well-being program (digital therapist sessions)
• Remote or Hybrid work policy