Senior Partner Solutions Engineer (Hardware)

• Adyen is looking for a Senior Partner Solutions Engineer with a track record of hands-on embedded Android or systems engineering work to own the technical relationship with one or more of our most complex hardware OEM partners
• You’ll be the primary technical authority on that relationship: root-causing the hardest device-level issues, holding senior OEM engineering counterparts accountable, and shaping how Adyen manages OEM technical relationships as the function grows
• As Adyen evolves its hardware offerings and moves toward a hardware independence model, this role carries real weight
• Your OEM relationship is one of the more demanding ones in the portfolio, and you’re expected to bring judgment and strategy to it, not just execute an existing playbook
• Serve as the primary, most senior technical advisor for your OEM’s engineering team, leading escalations on the most complex device-level issues
• Drive technical strategy for your OEM relationship: which issues to prioritize, which process gaps to close, and how automation and tooling should evolve
• Lead cross-functional alignment across Product, Engineering, Hardware Integrity/Reliability, and Commercial on priorities for your OEM, especially when those priorities conflict
• Design and drive adoption of tooling, automation, and process improvements that scale quality efforts across the relationship
• Partner together with Commercial to drive proactive improvements to the Adyen payment experience on partner devices, not just reactive bug-fixing
• Mentor other Partner Solutions Engineers on debugging approach and partner management, without formal management responsibility
• Help shape the broader and scalable operating model for Hardware Partner Engineering as Adyen adds OEM relationships and device coverage

Benefits

• Global exchange program
• Weekly happy hour
• Delicious healthy lunches
• Phantom share package
• Yearly trip to Amsterdam
• Paid holidays
• Work from home opportunities- Excellent communicator, comfortable leading discussions with senior partner engineering leadership and internal cross-functional stakeholders
• 8+ years of experience in a technical solutions role, partner engineering, or related fields, with proven experience in a customer-facing role (e.g., developer advocate, partner engineer, technical solutions engineer, or solutions architect)
• 4+ years of hands-on embedded, firmware, or systems engineering experience, with meaningful exposure to hardware, embedded, or device-level environments
• High agency and a strategic mindset: you’re thinking a few steps past the current ticket queue
• A credible technical authority who can evaluate an OEM’s root-cause claims and hold senior OEM engineering counterparts accountable
• Willing to travel to OEM locations and work across time zones
• Track record of turning a reactive backlog into durable process, tooling, or automation
• Embedded Android experience in a point-of-sale context (e.g. point-of-sale terminals, payment terminals, kiosks, unattended/vending machines, etc.) is a plus- We aim to get back to you regarding your application within 5 business days
• Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role