Senior Patient Care Coordinator

About the role

This is a senior patient-facing role for someone who can take ownership, work independently and confidently manage patients from their initial enquiry through to consultation, treatment and follow-up. You will work closely with doctors, clinical team and Practice Manager to ensure patients receive a high level of service and that bookings, follow-ups and day-to-day patient coordination run smoothly. This is a multi-site position, with work across Sydney CBD and Parramatta clinics.

Key responsibilities

• Manage the patient journey from initial enquiry through consultation, treatment and follow-up
• Handle patient enquiries via phone, email and CRM with a high level of professionalism
• Provide accurate information regarding consultations, procedures, treatment pathways and pricing
• Coordinate bookings, recalls, treatment plans and follow-up appointments
• Monitor outstanding enquiries and ensure timely follow-up
• Build strong relationships with patients and provide a high standard of personalised service
• Manage more complex patient enquiries and concerns, escalating clinical matters appropriately
• Work closely with doctors, nurses, sonographers and administration staff to coordinate patient care
• Assist with training and supporting junior patient liaison and reception staff
• Maintain accurate patient records and CRM information

About you

• Previous experience in medical reception, patient liaison, healthcare administration or a similar role
• Experience in a senior or supervisory position will be highly regarded
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Confident dealing with patients, doctors and clinical staff
• Able to manage competing priorities in a busy environment
• Proactive and comfortable taking ownership without constant direction
• Strong problem-solving skills and sound judgement
• Experience with medical practice management systems and CRM platforms
• Cliniko, Gentu, ActiveCampaign, Zoho or Front experience is highly regarded

About us

The Vein Institute is a leading specialist provider of minimally invasive treatments for varicose vein disease, with clinics across Australia. Spider Veins Australia is our sister clinic specialising in cosmetic spider vein treatments. We are a growing organisation focused on clinical excellence, patient experience and building a high-performing team.

Benefits

• $40 to $45 per hour + super

• Performance-based bonus of up to 10%

• Novated lease and salary packaging options

• Career progression into Practice Coordination

• Opportunity to take on increasing responsibility as the business grows

• Variety across patient care, clinic operations and both business brands

• Join a growing specialist healthcare business with clinics across Australia