Senior Payments Program Manager

Who you are

• Significant experience in payments, fintech, acquiring, merchant services, or POS/terminal environments
• Proven track record delivering complex cross-functional initiatives at scale within high-growth businesses
• Strong operational leadership capability with the ability to drive execution across multiple concurrent priorities
• Deep understanding of payment acceptance, acquiring, payment optimisation, merchant operations, or terminal ecosystems
• Experience working closely with commercial and go-to-market teams to drive adoption, revenue growth, wallet share, or pricing initiatives
• Exceptional ability to bring structure to ambiguity and drive execution with limited direction
• Strong stakeholder management and influencing skills across Product, Commercial, Operations, and Executive leadership
• Commercially minded with strong analytical and problem-solving capabilities
• Highly execution-oriented with a strong sense of ownership, pace, and accountability
• Comfortable operating in fast-moving, evolving environments with high levels of autonomy
• Experience within global or multi-market payments organisations
• Exposure to payment hardware, terminal estate management, or in-person commerce
• Experience working within a scaling fintech or marketplace business
• Familiarity with acquiring, PSPs, payment optimisation, or merchant growth strategies

What the job involves

• Reporting directly to the Chief Payments Officer, the Senior Payments Program Manager will lead the operational execution of Fresha’s global payments strategy
• This role sits at the centre of Payments, Commercial, Product, Finance, and Operations - acting as the operational engine behind the payments organisation and ensuring strategic priorities are translated into scalable execution and measurable business outcomes
• You’ll lead high-impact initiatives across payment acceptance, terminals, pricing, optimisation, and merchant adoption, bringing structure to ambiguity and driving delivery across multiple concurrent priorities
• This is a highly strategic and execution-focused role suited to someone who thrives in fast-moving, high-growth environments and has deep experience operating within payments, fintech, acquiring, or POS ecosystems
• While initially structured as a highly autonomous individual contributor role, this position carries significant cross-functional leadership responsibility and has strong scope to evolve as the payments organisation scales
• Translate payments strategy into clear operational priorities, execution plans, and measurable business outcomes
• Drive delivery across key initiatives including payment acceptance, terminals, pricing, optimisation, and merchant adoption
• Build scalable operational processes, governance frameworks, and execution cadence across the payments organisation
• Create visibility and reporting across all active payments initiatives, operational performance, and strategic priorities
• Lead terminal and hardware initiatives including device rollouts, upgrade cycles, replacement strategies, and optimisation programmes
• Act as the operational bridge across Payments, Commercial, Product, Finance, and Operations teams to ensure alignment and accountability
• Define ownership, timelines, KPIs, and delivery frameworks across complex cross-functional programmes
• Proactively identify blockers, risks, and dependencies and drive resolution to maintain execution momentum
• Deliver measurable improvements in payment adoption, wallet share, operational efficiency, and execution performance
• Improve cross-functional collaboration, delivery predictability, and operational scalability across the payments function
• Provide clear, regular updates and actionable insights to the Chief Payments Officer and broader leadership team
• Become a trusted operational partner to leadership, helping scale and strengthen Fresha’s global payments organisation

Benefits

• Work from home opportunities
• Fast track career progression
• Travel coverage when visiting teammates - through workshops and social events
• A vibrant and collaborative company culture
• Company social events