Senior People Operations Generalist

Who you are

• 4–7 years in people operations at a senior individual-contributor level
• Direct experience administering an HRIS (Workday, Rippling, or similar) — not just using one, running one
• Benefits administration across medical, dental, vision, FSA, and COBRA
• Leave administration experience (FMLA, short- and long-term disability, parental leave)
• Familiarity with US compliance reporting (ACA, EEO-1, Medicare Part D, PCORI) and audit support such as SOC 2
• Experience with HR ticketing and workflow tools (Zendesk or similar), and a real track record of automating manual processes
• Proficiency with Google Workspace and Microsoft Office 365, and comfort using Anthropic Claude and other AI tools in your daily work
• Experience in a fast-paced, high-growth environment (SaaS ideally)
• Comfort with ambiguity and evolving priorities. A role that will change shape should read as the appeal, not the risk
• A strong service mindset, high integrity with sensitive employee data, and the kind of attention to detail that holds up under volume

What the job involves

• This role owns the operational backbone of the employee experience at Expel.
• You'll own the full employee lifecycle from onboarding through offboarding, along with benefits, leave administration, HRIS, and compliance.
• But the real job is making all of that work smaller. Every manual, repetitive task is a backlog item waiting to be automated or turned into self-service.
• The goal is for employees to get what they need without opening a ticket, managers to handle routine people work without waiting on you, and for you to spend your time improving systems instead of working through a queue
• You'll be the face of benefits and onboarding, and the person employees trust with sensitive situations on difficult days. You'll also be the person who looks at a process that's always been done manually and asks, "Why?" If both of those sound like you, keep reading
• Own the employee lifecycle. Run onboarding through offboarding from end to end while delivering a consistent, accurate, compliant, and thoughtful employee experience
• Run onboarding. Background check monitoring, orientation scheduling and logistics, and close partnership with IT so systems access is ready on day one
• Manage offboarding. Handle voluntary and involuntary departures and the exit interview process with care and consistency
• Administer benefits. Own Expel's US benefit programs, including open enrollment, new hire enrollments, qualifying life events, invoice reviews, and ongoing data audits
• Manage leave programs. Parental leave, FMLA, short-term and long-term disability. Make them clear, well-documented, and easy for employees to navigate at a stressful time
• Lead HRIS administration. Configure the system to enable a smooth employee experience and maintain day-to-day updates — compensation, reporting, absence — with accuracy that holds up under audit
• Own compliance reporting. ACA, EEO-1, SOC 2 audit support, Medicare Part D notifications, PCORI filings, and the annual workers' comp premium audit. Keep our processes aligned to regulatory requirements before anyone has to ask
• Automate relentlessly. Treat repetitive work as a bug. Build self-service so employees and managers get answers and take action without going through you
• Enable managers. Equip managers with templates, tools, and guidance so they can confidently handle routine people processes without relying on HR for every request
• Support employees. Field requests over email and Slack accurately and on time, while steadily reducing request volume through better self-service
• Maintain the employee handbook. Keep it current, useful, and honest

Benefits

• Flexible work hours and locations
• Unlimited time off - includes vacation, personal days, and an annual company-wide restorative day
• 24 weeks parental leave when you, your spouse or your domestic partner gives birth to a child, adopts a child or becomes a foster parent (first 12 weeks paid)
• Military leave
• Paid annual conference - we reimburse you up to $2,500 to attend at least one conference every year that helps you move your career forward
• One month sabbatical after hitting your 5 year anniversary
• Zero-meetings week each quarter - where all Expletives are challenged to reduce the number of internal meetings on their calendar all the way to zero
• Medical insurance through the Cigna Open Access Plus HRA plan
• Dental & vision insurance through Guardian
• Team touchdowns - Expel Teams are encouraged to come together quarterly for planning, for connecting, for energizing and maybe a little fun
• Fitness stipend
• Cell phone stipend
• Employee Assistance Program
• Telemedicine (Cigna’s Telehealth Connection)
• Access to the popular mental health platforms, Ginger and Talkspace
• BenefitHub - a web portal where Expel employees can enjoy discounts, cash back rewards and perks on thousands of brands in a variety of categories!
• Retirement 401(k) account provided by Principal
• Health Reimbursement Arrangement (Cigna)
• Flexible Spending Accounts
• Student loan refinancing