Senior People Operations Manager

Who you are

• 5+ years of experience in People Operations / HR administration, ideally in a fast-paced, international, or scaling startup environment
• Proven experience owning topics fully end to end — from decision-making to execution
• Strong knowledge of German labor law and compliance requirements, including hands-on experience with visa and work permit processes for international employees
• Experience managing or supporting employees across different contract types, locations and working models
• A strong track record of designing and implementing process automation, workflow integrations, or AI-supported solutions in an HR or operations context
• Hands-on experience with HRIS tools (Leapsome or similar) and comfort working across multiple platforms (e.g., Asana, Intercom) to build connected, efficient workflows
• Excellent judgment and communication skills, with the ability to act as a trusted advisor and consultant to stakeholders at all levels
• The ability to draft custom documentation and agreements from scratch, without relying on existing templates
• A resilient, solution-oriented mindset with the ability to manage a high volume of tickets and requests while still making time for proactive, self-driven project work
• Excellent attention to detail and organizational skills when managing contracts, documentation, and compliance-sensitive processes
• Fluency in English and German (minimum B2 German)
• A positive, energizing presence: You bring warmth and good energy to the team, and people enjoy working with you even when the topic at hand is stressful or sensitive
• Highly professional, yet personable: You know how to hold boundaries, confidentiality, and compliance standards firmly, while still connecting genuinely with people across all levels of the business
• An excellent self-manager: You juggle multiple priorities and deadlines with ease, keep your own work and commitments clearly documented and on track, and rarely need reminding of what's outstanding
• Detail-obsessed, in a good way: You get genuine satisfaction from getting the nitty-gritty right — the correctly filed document, the accurately tracked deadline, the fully thought-through edge case — because you know that's where compliance and trust are won or lost

What the job involves

• As a Senior People Operations Manager, you own our most complex People Operations topics end to end.
• From compliance-critical areas like visas and work permits to the workflows connecting our People tools (Leapsome, Asana, Intercom, and more).
• You'll be part of a small, close-knit People Operations Team — this is an individual contributor role where you make the decisions and see them through yourself, balancing high-volume ticket work with self-driven improvement projects.
• You'll also partner closely with our FOH Operations team to support a large, diverse workforce, and act as a trusted advisor when situations fall outside the standard playbook
• Take full, end-to-end ownership of core People Operations topics — including onboarding, offboarding, contracts, payroll and documentation — from decision-making through execution
• Own the preparation of our two monthly payroll runs, working closely with our payroll provider and FOH Operations team to ensure every payment is accurate and on time
• Own employee compliance end to end: ensure every employee is assigned the correct contract type and has all required documentation on file, including full ownership of visa and work permit processes for international staff and acting as the primary point of contact on compliance matters
• Manage and support our full workforce — HQ, city-based Office & Operations employees, and Front of House staff — across multiple contract types and locations, ensuring correct setup, documentation, and ongoing administration for each
• Manage a high volume of incoming tickets and requests through our People inbox/ticketing tools, prioritizing effectively while maintaining a high standard of service and communication
• Act as a trusted advisor to managers and employees on non-standard, complex, or sensitive matters — including drafting bespoke documentation and agreements from scratch when no existing template fits
• Proactively identify gaps and inefficiencies in our People Operations processes, and independently drive improvement projects from idea through implementation
• Design, build, and roll out automated, AI-supported workflows and integrations across our tools — including Leapsome (HRIS), Asana, and Intercom — to eliminate manual work and connect our systems
• Maintain accurate, up-to-date HRIS data as a reliable single source of truth, and support strategic reporting and people analytics to inform business decisions

Benefits

• Unlimited BEAT81 workouts for you and one family member/friend: we guarantee that you will get fit working here :)
• Everyone has their own preferences when it comes to technology - whether it’s Mac or Windows - you choose your laptop. Additionally, we provide Bose noise-canceling headphones
• We have a beautiful office in the heart of Berlin (Weinmeisterstraße) with free drinks, healthy snacks and fruits. We like to spend time there together, but you are also welcome to work from home
• Early bird or late riser? Shape your workday to align with your personal commitments and preferences in coordination with your team and the business needs
• Shared experiences build a strong team culture. That’s why we have our usuals such as regular all hands meetings, Aperol Thursdays and joint workouts - there is something for everyone
• Our summer and Christmas parties have become as legendary as our annual off-sites and the perfect occasion to spend quality time with team members