Senior / Physical Security Manager

Purpose of the role:

Lead and manage the Bank's physical security operations across its branch, office and critical-facility portfolio. The role covers physical security governance, guarding services, CCTV surveillance, premises access control, incident management, security risk assessment and operational resilience. The position is responsible for developing and implementing appropriate policies, standards, processes and risk-mitigation measures to protect employees, customers, premises, assets and business operations, while ensuring alignment with OCBC Group requirements and applicable local regulatory expectations.

What you will be doing:

1. Security Operations Management

• Manage physical security operations across the Bank's branches, offices and other relevant premises, including guarding, CCTV surveillance, access control and alarm monitoring.
• Develop and maintain a centralised security management framework, operating procedures and reporting mechanisms to support business and operational requirements.
• Ensure the Security Command Centre provides timely monitoring, escalation and response to security incidents.

2. Governance, Policy and Compliance

• Own and maintain OCBC Hong Kong physical security policies, standards and procedures in alignment with OCBC Group requirements.
• Ensure security operations comply with applicable internal policies, approval authorities, audit requirements and local regulatory expectations.
• Coordinate and support internal reviews, audits, control testing and remediation of identified security gaps.

3. Physical Security Risk Management

• Conduct or coordinate periodic physical security assessments, including threat and vulnerability risk assessments, for branches, offices and critical facilities.
• Review security risks associated with new premises, renovation projects, relocation exercises and changes in business operations, and recommend appropriate controls.
• Provide physical security advisory support to business units and review risk acceptance or control exceptions in accordance with established governance.

4. Incident, Crisis and Operational Resilience

• Lead or support the response, investigation, escalation and reporting of physical security incidents.
• Prepare clear incident reports, identify root causes and ensure corrective and preventive actions are tracked to completion.
• Support crisis management, business continuity and operational resilience planning, including emergency drills and scenario exercises relating to physical security threats.

5. Projects and Workplace Transformation

• Work closely with Property Services, project teams, building management and business representatives to define and deliver physical security requirements for office and branch projects.
• Support Project Helix, OCC Tower and other workplace transformation, relocation, fit-out or renovation initiatives by establishing security design requirements and ensuring proper testing, commissioning and handover.
• Organise project and stakeholder meetings to confirm operational requirements, resolve security issues and monitor implementation progress.

6. Security Systems and Technology

• Oversee lifecycle management, maintenance and enhancement of CCTV, access control, intrusion detection and related security platforms and equipment.
• Drive appropriate technology upgrades, system integration and process digitalisation to strengthen monitoring capability, reliability and operational efficiency.
• Maintain appropriate system documentation, access administration, testing records and business continuity arrangements for critical security systems.

7. Vendor and Contract Management

• Manage security guarding providers, system vendors and other third-party security service providers, including service performance, contract governance and cost control.
• Define and monitor service levels and key performance indicators, and ensure timely remediation of service deficiencies.
• Assess the adequacy of third-party physical security controls and ensure compliance with the Bank's security and vendor-management requirements.

8. Continuous Improvement and Other Duties

• Monitor the physical security threat landscape and recommend proportionate improvements to security controls, processes and services.
• Prepare management information, performance reports, risk updates and recommendations for senior management and relevant governance forums.
• Perform ad-hoc assignments and projects as required.

Who are we looking for:

• Degree or professional qualification in security management, risk management, facilities management, engineering or related discipline.
• Relevant experience in physical security operations, preferably within banking, financial services, a regulated environment or a large multi-site organisation.
• Practical experience in CCTV, access control, guarding operations, incident management, security risk assessment and vendor management.
• Experience supporting office, branch, fit-out, relocation or workplace transformation projects.
• Professional certifications in security, risk, business continuity or project management are advantageous.