Senior Platform Administrator

Responsibilities:

• Ensures that the CRM plaƞorm is running smoothly and efficiently

• Monitors D365, Power Platform, and Azure dashboards to ensure that usage and consumptions are within limits by regularly and proactively performing housekeeping activities

• Manages the assignment and removal of licenses to CRM users

• Makes configuration changes on CRM platform to meet the IT and business requirements

• Sets up new entities, fields, and workflows

• Performs configuration changes to integrate D365 with other systems

• Ensures that data is flowing correctly and integrations are working as expected

• Generates reports that provide insights into the organization’s data and performance

• Provides admin support to production issues, incidents, and problems

• Provides admin support to non-production events

• Maintains the CRM environments

• Provisions the necessary CRM environments and tools needed by the build teams

• Facilitates the filing of request tickets related to CRM projects, initiatives, and SRs to the appropriate ITG units

• Supports the project execution by providing expected artifacts and output as prescribed by the IT SDLC and Governance structure.

• Participate in technical training programs, collaborations and knowledge sharing sessions and self-paced

learning. Stays informed of new methodologies/approaches/technologies

• Participate in the continuous improvement process to ensure that CRM CoE runs effectively and efficiently

Qualifications:

• Experience and knowledge on Dynamics 365, Power Plaƞorm and/or Azure Services

• Experience in working as a System Administrator of SaaS applications

• Experience/knowledge in using Azure DevOps or other Source Code Management and/or Continuous Integration and Delivery tools

• Experience in relational database

• Familiarity with network protocols (TCP/IP, HTTP, SSL, etc.)

• Good knowledge on n-tier web applications

• Experience in the development/support of bank/financial applications/systems