Senior Platform Analyst

The Senior Operations Analyst is responsible for leading the Financial Operations (FinOps) discipline for the CRM platform, including

budget management, cost transparency, and optimization. The role owns operational process development, maintenance, and

governance, delivers executive‑level operational reports, and provides guidance to Operations Analysts responsible for budget

tracking, license management, and capacity man

Required Skills & Experience

• Strong experience in IT or platform operations with financial accountability.
• Experience defining, implementing, and governing operational standards.
• Basic understanding of software licensing models and platform capacity management.
• Strong analytical and problem-solving skills.
• Excellent financial analysis and reporting capabilities.
• Ability to transform data into meaningful business insights and recommendations.
• Strong attention to detail and ability to follow structured processes.
• Excellent communication and coordination skills.
• Ability to work effectively with cross-functional teams.
• Ability to guide and mentor junior team members.

Preferred Qualifications

• Experience with CRM platforms.
• Experience with Microsoft Dynamics 365.
• Experience with Microsoft Power Platform.
• Experience with Microsoft Azure Services or similar cloud technologies.
• Experience with FinOps or cloud financial management practices.
• Experience designing and interpreting operational and financial dashboards.

Preferred Certifications

• FinOps Certified Practitioner (or equivalent)
• Microsoft Power Platform Fundamentals (PL-900)
• Microsoft Azure Fundamentals (AZ-900)
• ITIL Foundation Certification
• Advanced Data Visualization or Analytics Certification