Senior Platform Analyst

FinOps & Financial Management  Lead FinOps practices for the CRM Platform, ensuring financial transparency and accountability  Manage budget planning, forecasting, and variance analysis for CRM Platform spend  Analyze cost drivers, consumption patterns, and trends to support informed decision‑making  Identify and drive cost optimization opportunities related to licenses, storage, and usage  Provide direction and oversight for capacity planning, license management, and budget tracking Operational Process Ownership & Governance  Design, document, and maintain end‑to‑end operational processes for CRM Platform operations  Establish operational standards, controls, and reporting cadences  Ensure consistent execution of operational processes across the team Executive Reporting & Analysis  Design, maintain, and govern operational and financial dashboards for CRM Platform reporting  Produce regular executive level reports with clear narratives, insights, and recommendations  Perform preliminary analysis to identify key trends, risks, exceptions and optimization opportunities  Ensure dashboards and reports present accurate, consistent, and decision ready information  Translate technical, usage, and cost data into clear business-focused insights to support leadership decision-making  Guide Operations Analysts on best practices for data analysis, dashboard usage, and insight generation Stakeholder & Cross Functional Engagement  Liaise with CRM Team, IT Teams and Business stakeholders on CRM Platform processes and resources  Act as a key liaison between Finance, IT, Platform teams, and Business stakeholders  Collaborate with architects and platform teams to embed operational and cost considerations into solutions