Senior Platform Architect

Who you are

• 6+ years of professional software engineering or solutions engineering experience
• Strong understanding of distributed systems, workflow orchestration, and reliability engineering principles
• Proficiency in at least one modern programming language such as Go, Java, TypeScript, or Python
• Experience building, deploying, and operating production systems at scale
• Demonstrated ability to debug complex technical issues and guide customers through resolution
• Strong customer-facing skills with the ability to communicate technical concepts clearly to diverse audiences
• Experience creating technical documentation, runbooks, and training materials
• Self-motivated with the ability to work independently while collaborating across teams
• Willingness to travel occasionally for customer engagements and team events
• Prior experience with Temporal or similar workflow orchestration platforms
• Experience with observability tools and practices for distributed systems
• Background in professional services, technical consulting, or solutions engineering roles
• Experience with Kubernetes, cloud platforms, and infrastructure-as-code tools
• Contributions to open source projects or developer communities
• Experience designing and delivering technical training or workshops

What the job involves

• Join our Technical Services team as a Senior Platform Architect and drive transformational outcomes with Temporal. You’ll be the accountable technical owner from purchase to stable production, turning complex challenges into scalable, repeatable solutions. Shape delivery patterns, operational standards, and enablement strategies that accelerate customer success and create lasting competitive advantage across teams and environments
• Act as the single owner of customers' scale-proof production readiness
• Drive the first production workflow and reduce time-to-production
• Establish guardrails and best practices for reliability, failure handling, scaling, and upgrades
• Make developers Temporal SDK experts, make customer platform architects Temporal Server and SDK best practice experts
• Set up alerting to catch issues before customers do
• Work on your assigned customers' most difficult tickets and problems
• Identify and remove activation blockers early before they become escalations
• Optimize costs and performance with customers
• Build and execute a KPI-driven success plan tied to production outcomes
• Define standards for patterns, training, governance, and operational readiness
• Lead cross-functional coordination of Professional Services, Support, Partners, and internal teams, leveraging project management to ensure on-time, high-quality delivery
• Proactively manage technical risk, migrations, and architectural debt
• Set and validate reliability, observability, and operational standards
• Monitor health signals and intervene before the customer knows they're happening
• Lead technical reviews, readiness checkpoints, and maturity assessments
• Certify teams and workloads as production-ready
• Surface growth signals based on usage, maturity, and confidence
• Partner with customers, Growth AEs and Solution Architects to unlock new workloads
• Translate production success into clear technical narratives for renewal and growth
• Advocate for customer needs and real-world patterns internally

Benefits

• Remote-First Workforce: We embrace a remote-first culture with flexible schedules, allowing you to balance work and life on your terms. Work from your home office or one of 150+ WeWork locations worldwide. If there’s no WeWork near you, we cover alternative co-working spaces. Plus, our Travel to Coworking stipend supports your commute with coverage for public transport, ride-sharing, or parking expenses.
• Flexible Time Off: Employee wellness is key to our success. We encourage you to take the time you need to maintain balance and stay refreshed — whether it's for recovery, vacation, or personal time. In addition to unlimited flexible time off, we offer 12 paid holidays and 2 floating holidays (US).
• Medical, Dental & Vision: We provide comprehensive healthcare benefits from day one, covering 100% of premiums for you and your family. You can choose between a High Deductible Health Plan (HDHP) or a Preferred Provider Organization (PPO) plan, with dental (including orthodontics) and full vision coverage. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) are available, with employer contributions to HSA plans.
• 401(k) Retirement Plan: Planning for your future is important, and our 401(k) plan helps you build a secure financial foundation. With a range of investment options and the flexibility to contribute pre-tax or after-tax income, we make saving simple.
• Disability & Life Insurance Coverage: Our disability and life insurance ensure financial security for you and your loved ones during life’s uncertainties, from illness to injury or unexpected loss. Coverage begins on day one, with 100% of premiums covered for peace of mind.
• Paid Parental Leave: We support your family at every stage. Birth parents receive up to 20 weeks of fully paid leave, and non-birth parents up to 12 weeks. We also offer comprehensive support throughout your fertility planning journey.
• Remote Office Perks: While we provide you with the basics, enjoy a home office stipend to build up your workspace ($1,000/year), an internet stipend to ensure connectivity ($74/month), and reimbursements for work-from-home meals ($300/month).
• Health & Wellness Perks: Take advantage of a lifestyle spending account ($1,200/year), free access to the Calm app, and Employee Assistance Programs (EAPs) offering personalized support, therapy, and other resources.
• Learning & Development Perks: Invest in your growth with a learning and development stipend ($1,500/year) for courses and certifications, and a professional membership stipend ($500/year) to deepen your industry involvement.