Senior Platform Engineer (m/f/d)

It's more than a job In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagel’s global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine.

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We are seeking a hands-on Senior IT Platform Engineer to support and operate a Kafka-based event streaming platform. This role focuses on day-to-day operations, incident resolution, and platform reliability, ensuring seamless service for internal users. You will work closely with engineering teams, platform owners, and internal customers to maintain system stability, improve performance, and enhance self-service capabilities.

How you create impact Platform Operations & Reliability

• Operate, monitor, and maintain a Kafka-based messaging platform hosted on AWS (EKS).
• Ensure high availability, performance, and resilience of the platform.
• Monitor system health using logs, metrics, and observability tools (e.g., Grafana, Loki).
• Support scaling of infrastructure to handle increasing workloads and integrations.

Incident Management & Troubleshooting

• Investigate and resolve platform incidents across Kafka components (brokers, producers, consumers).
• Analyze logs and metrics to identify root causes and implement fixes.
• Escalate complex issues to engineering teams when needed.
• Participate in on-call (L3 support) rotations.

Runbook Execution & Operational Excellence

• Execute operational tasks following runbooks and SOPs.
• Perform Kafka configuration tasks (topics, ACLs, schemas) using defined processes.
• Continuously improve operational procedures and documentation.
• Contribute to post-incident reviews and preventive improvements.

Customer Support & Collaboration

• Act as a primary contact for internal platform users.
• Support users via collaboration tools (Slack, Teams).
• Provide technical guidance on platform usage and best practices.
• Translate user issues into actionable technical requirements.

Automation, CI/CD & Platform Improvements

• Support CI/CD pipelines (GitLab) for infrastructure and configuration changes.
• Assist in automating infrastructure using GitOps (ArgoCD) and Helm.
• Improve platform observability, performance, and operational efficiency.
• Enable self-service capabilities for teams (authentication, access, topic management).

What we would like you to bring Core Technical Skills

• Experience with Apache Kafka and its ecosystem (e.g., Kafka Connect, Schema Registry)
• Strong understanding of distributed systems (partitioning, replication, scaling, fault tolerance)
• Hands-on experience with Kubernetes and container orchestration (EKS preferred)
• Experience with cloud platforms, preferably AWS (VPC, EKS, S3, IAM, networking, private links)
• Familiarity with CI/CD pipelines (GitLab) and version control using Git
• Understanding of Infrastructure as Code (IaC) and GitOps practices (Terraform, Helm, ArgoCD)

Operations & Support Skills

• Proven experience in IT operations, platform support, or production support environments
• Strong troubleshooting skills using logs, metrics, and monitoring tools
• Experience with incident management processes, escalation, and root cause analysis
• Familiarity with runbooks, SOPs, and structured operational workflows
• Experience supporting high-availability, distributed production systems

Observability & Monitoring

• Experience with observability and monitoring tools such as:

• Grafana, Prometheus

• Loki, Mimir, Alloy (LGTM stack)

• Ability to analyze system behavior, performance, latency, and throughput

Automation & Scripting

• Scripting skills in Bash, Python, or Go for automating operational tasks
• Experience automating infrastructure provisioning and configuration

Messaging & Data Platform Knowledge

• Experience managing:

• Kafka clusters, topics, ACLs

• Schema registries and data contracts

• Understanding of asynchronous communication patterns and event-driven architecture

Additional Technical Exposure

• Basic understanding of the Java ecosystem
• Experience with container tooling and cloud-native platforms
• Exposure to data integration platforms and large-scale messaging systems

Soft Skills & Mindset

• Strong problem-solving and analytical thinking
• Excellent communication skills (written and spoken English)
• Customer-focused mindset with ability to support internal users effectively
• Ability to collaborate across teams and contribute to shared decision-making
• Proactive attitude toward continuous improvement and automation
• Willingness to learn and grow in a platform engineering environment

What's in it for you You will have a direct influence on the future of logistics and IT. Your colleagues are experts who shape the IT industry in Portugal and worldwide. We want you to feel comfortable in your working surroundings. Therefore, we are offering you flexible working hours and mobile working arrangements. We value teamwork, continuous learning, and diversity. Kuehne+Nagel offers you a custom-made career – through individual planning and supervisors who support and advise you in every way. You get supported by many work-life balance offerings and supplementary health insurance.

Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.