Senior Platform Manager

Who you are

• You can sit across the table from Fraud, Product, and Engineering, and translate what's happening in the platform into something each of them can act on
• You're a self-starter who proactively looks for ways to optimize authorization
• You can stand in front of leadership or a vendor like TSYS and present a recommendation clearly, without needing someone else in the room to translate for you
• You know when documentation is worth writing, and you make sure it happens
• Strong, hands-on expertise in TSYS TS2 authorization and transaction processing
• A track record of proactively solving complex platform problems with limited management oversight
• Experience working across Fraud, Product, Engineering, and similar teams, translating platform complexity so others can act on it
• Strong communication skills in group settings and with vendors and leadership, including developing and presenting recommendations independently
• Experience building or maintaining auth monitoring, alerting, and reporting infrastructure
• Experience developing and executing testing plans for platform changes in a fast-moving environment
• Ability to travel ~4-6 times per year for high-quality in-person collaboration
• Experience optimizing digital wallet and token provisioning configurations
• SQL proficiency for auth data analysis, monitoring, and troubleshooting
• Experience with Agile methodologies and tools (e.g., Jira, Confluence)

What the job involves

• We're looking for an authorizations and transactions expert to own the systems that decide, in real time, how well a Mission Lane card works, reporting to the TSYS Principal Platform Manager
• Somewhere right now, a Mission Lane cardholder is tapping their card at checkout or pulling up their digital wallet, trusting that it will work
• The TSYS, Visa and related systems behind that moment are exactly what this role owns
• The Senior Platform Manager in this role will make sure the credit customers have built with us is instantly accessible when they need it, so they can keep moving forward
• Cards and tokens work reliably, every time
• Authorization rules are tuned to balance fraud risk, utilization, and customer experience
• Features like virtual cards ship quickly, backed by the testing rigor to get them right the first time
• You're known as the internal go-to for auth and transaction questions; Fraud and Product bring you into the room early, while decisions are still being shaped
• Auth and transaction platform health: monitoring, configuring, and optimizing authorization settings, decline rates, and transaction matching across TSYS (TS2) and Visa
• Fraud partnership: token lifecycle, authorization settings, stand-in processing logic, virtual card management, and over-limit authorization policies
• Product partnership: transaction and auth data mapping across app, web, and agent experiences, and token provisioning enhancements
• Operational infrastructure: auth monitoring dashboards, Snowflake queries, TSYS auth log translation, and TS2 configuration and deployment
• Testing and discovery: a standardized testing approach for auth/tx changes, including testing workbooks and release rigor, plus discovery work to understand platform capabilities and help shape the execution roadmap
• TS2 core backup: Terms, Statements, and Cards support when the primary team needs it

Benefits

• Work: Join an engaging culture with access to training programs and advancement opportunities
• Life: Get full health, dental, and vision benefits, FSA, paid parental leave, and 401k Company Match
• Balance: Enjoy generous PTO, flexible schedules, a Calm App subscription, and more