Senior Platform Software Engineer

Who you are

• Experience: 6+ years of platform engineering or adjacent background (SRE, DevOps, etc)
• Technical expertise: Knowledge of cloud platforms (AWS specifically), and open-source tools (Terraform, Kafka, Temporal, Postgres, OTel, etc)
• Track record of incident leadership: React calmly and quickly to urgent escalations and model best practices in follow-up. We practice blameless post-mortems and high accountability
• Judgement and planning: Know when to create the MVP and when more rigor and long-term thinking is required and execute any tasks along that spectrum
• Communication and collaboration: Know the “why” behind what we build and share that cross-functionally
• Customer empathy: We need to understand our organization’s pain points and build features that meet its needs
• Security and compliance experience in healthcare or other regulated space (HIPAA/SOC2/PCI)
• Datadog, Temporal, Kafka, Databricks, Terraform
• Monorepo CI/CD systems at scale
• Experience growing an organization of our size (series B startup, ~30 engineers)
• Experience with LLM tooling or infrastructure in production
• We’re very aware of structural inequalities that exist, and recognize that underrepresented minorities are less likely to apply for a role if they don’t think they meet all of the requirements. If that’s you and you’re reading this, we’d like to encourage you to apply regardless — we’d love to get to know you and see if there’s a place for you here!

What the job involves

• We are looking for an experienced engineer to join as the third member of our Platform team. This unit operates across the stack, developing the resources and tooling that allow our engineers to efficiently develop and run services in a secure, reliable, and scalable way
• We take a product mindset toward our work, building a platform that, in the words of Charity Majors, makes it “easy to do the right things and hard to do the wrong things”. That mandate increasingly includes AI: we're building the tooling that lets our engineers develop with LLMs both productively and safely, along with the infrastructure behind the AI-powered features in our product
• Ensure the reliability of our core services, including PostgreSQL on RDS, ECS services, CI/CD build-systems and OpenTelemetry observability stack on Datadog
• Drive security initiatives that address risk with minimal friction
• Create tools and share the best practices that empower engineers to do their best work
• Influence the team’s standards for what good looks like when it comes to non-functional requirements
• Collaborate across the company to understand requirements and share knowledge
• Build the platform for how we develop with AI, from the tooling and guardrails engineers use with LLMs day to day to the infrastructure behind our AI-powered features

Benefits

• Health: Aetna is our provider, with nation-wide coverage with free virtual urgent care 24/7
• Mental Health: If your mental health provider is out-of-network, we'll help reimburse up to $100 per treatment week. This is to ensure that you don't feel compelled to choose lower-cost therapist options that don't provide the best value to you.
• Dental: Guardian is our dental coverage provider with 100% coverage for preventative services (eg. routine cleanings)
• Vision: We use Guardian for our vision coverage with in network allowance of $150 for frames and exams, lenses, frames and contacts frequency for 12 months
• HSA & FSA: We offer a high-deductible health plan via Aetna, which is HSA compatible. We also offer medical and dependent care FSA options, where you can contribute pre-tax dollars to use on those expenses
• 401K: We offer a flexible 401K plan administered through Human Interest, with options for both traditional and Roth 401K
• Wellness Benefits: We'll provide a $100 fitness benefit per month for you to spend at your own discretion
• Paid Time Off: You have 18 paid vacation days a year - use it or lose it! Rollover of up to 3 vacation days to the next calendar year
• Office Culture: For folks in NYC, we have a hybrid office culture, where folks come into the office 3-5 times a week - we generally ask that if you're in the city, that you come in on Mon, Tues, and Thurs. We don't monitor basge swipes though. If you're working remotely, traveling, visiting homes, etc. - no problem! Just let your team know. And Fridays, almost everyone works from home
• Commuter Benefits: For folks in NYC, we offer a commuter benefits of $116 per month which can be used for transportation into the office
• Team Lunches: For those based in NY of SF, lunches provided in the office Monday through Thursday
• Team Events: For those based in NY or SF, monthly team get-togethers will provide an opportunity for team-bonding outside of work, with each team event owned and planned by different members on the team
• Book Club: Every month, we have company book club hosted by a different person each time. Topics range from startup theory, neuro-diversity, leadership, creating supportive & inclusive cultures in the entrepreneurship space, and more