Senior PO Lifecycle Operations (POLO) Associate

About the role

A detail-oriented Senior POLO Associate will manage the purchase order process and related tasks associated with the PO lifecycle, on behalf of and in partnership with key sector stakeholders. The ideal candidate will be responsible for coordinating PO lifecycle activities including purchase requisition creation, routing and approval; invoicing and payments support, ensuring that PRs/POs are processed efficiently and accurately. This role requires a high degree of customer care, maintaining effective communication with internal stakeholders and suppliers.

Key responsibilities

• Conduct day-to-day operations of POLO responsibilities; end-to-end PO lifecycle management, Accounts Payable, procurement operations and cross-functional capabilities involvement (where required), ensuring service delivery based upon agreed SLAs, while ensuring policy and legal compliance
• Prioritize stakeholder management and customer service by engaging directly with stakeholders on a routine basis with a focus on high quality service delivery
• Ensure transparency on all elements of PR/PO lifecycle management; confirm PR/PO details, conduct all PO lifecycle tasks, and resolve any discrepancies
• Provide guidance and direction to internal stakeholders on contract creation, HCC needs, due diligence requests, and other activities which need to be completed prior or during the PO lifecycle management
• Resolve issues related to purchase orders, such as discrepancies in pricing or services/materials delays
• Support development and implementation of automation and AI (Artificial Intelligence) initiatives within assigned area of responsibility
• Ensure compliance with company policies, regulatory requirements, and best practices in procurement

About you

• Bachelor's Degree in Business Administration, Finance, Supply Chain Management, or a related field
• 3-4 years previous business process or business operations experience
• Strong attention to detail, organizational and time management skills
• Good communication and interpersonal skills to effectively collaborate with suppliers and internal customers with an emphasis on the customer experience
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment, while ensuring high-quality results and positive outcomes
• Fluency in English (written and oral) is required
• Prior experience in purchasing systems (i.e. Ariba or equivalent) is a plus
• Good understanding of Accounts Payable, Payments or Sourcing and Contracting processes and Source-to-settle operations at a high level is preferred
• Proficiency in one other language for the respective region supported may be preferred