Senior Pre- & Post-Sales Customer Engineer, Enterprise

For our client, we are seeking a Senior Pre- & Post-Sales Customer Engineer, Enterprise to join the team of a leader in the Enterprise Technology space.

This role will partner closely with Account Directors and strategic customers to support both new customer acquisition and expansion opportunities. You will guide onboarding and complex implementations, help customers realize value quickly, and translate technical execution into measurable business outcomes. The position also serves as a trusted escalation point for nuanced technical challenges, with a strong emphasis on account health, retention, and cross-functional collaboration.

You will also help strengthen the broader team by building playbooks, improving documentation, and coaching peers through complex customer situations.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $193,393 – $241,742 annually

Responsibilities

• Partner with Account Directors to drive new customer acquisition and product expansion.
• Lead onboarding and complex implementation for strategic customers, ensuring value realization.
• Identify adoption growth opportunities and resolve challenges to connect technical work with business outcomes.
• Serve as an escalation point for complex technical challenges, resolving ambiguities without frequent product involvement.
• Build capability within the team through playbooks, documentation, and peer coaching.
• Assess account health and independently lead complex customer interactions.
• Drive measurable improvement in customer health, retention, and technical resolution.

Qualifications

• 5-8 years in a customer-facing technical role like Sales Engineering or Technical Account Management.
• Deep web technologies expertise: HTML, CSS, JavaScript, REST APIs.
• Proven management of strategic Enterprise accounts with executive-level stakeholders.
• Skill in solving complex, ambiguous problems with multiple variables.
• Experience linking technical execution to business outcomes, including retention and ROI.
• Hands-on use of AI tools integrated into daily workflows for efficiency.
• Experience mentoring or coaching junior technical team members.

Benefits

• Employer-covered health benefits with $0 premium options.
• Strong 401(k) matching program.
• Equity options for employees.
• Flexible time off policy.

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.