Senior Principal IT Technologist

Role & responsibilities

Key Responsibilities

• Design, deploy, configure, administer, and maintain on-premises and cloud fax solutions, including OpenText RightFax, RightFax Connect, eFax (Consensus Cloud Solutions), Biscom FAXCOM, and similar platforms.

• Lead and support fax migration projects from on-prem to cloud/hybrid environments, ensuring minimal disruption to business workflows.

• Manage Fax-over-IP (FoIP) integrations, including SIP/T.38 configurations, session border controllers (SBCs), telephony routing, DID/DNIS management, and carrier interoperability.

• Troubleshoot complex fax delivery, routing, quality, and transmission issues using logs, SIP traces, packet captures (e.g., Wireshark), and root cause analysis.

• Integrate fax systems with enterprise applications such as Microsoft Exchange/Office 365, MFPs (multi-function printers), EMR/EHR systems, document management platforms, and contact center solutions (e.g., NICE CXone, Microsoft Teams Phone).

• Develop and maintain automation scripts (PowerShell preferred), monitoring dashboards, alerts, and reporting for performance, availability, and compliance.

• Ensure high availability, redundancy, disaster recovery, security, and compliance (e.g., HIPAA if applicable) for fax platforms.

• Perform system upgrades, patching, lifecycle management, and capacity planning.

• Collaborate with vendors, telecom providers, and internal teams (network, security, applications) for issue resolution and enhancements.

• Create and maintain technical documentation, runbooks, standard operating procedures, and knowledge base articles.

• Provide Tier 2/3 support, participate in on-call rotations, and contribute to incident response.

• Evaluate new fax technologies, cloud services, and integration patterns to recommend improvements and optimizations.

Preferred candidate profile

Minimum 5 years of progressive experience in fax systems engineering, administration, or related telecom/contact center roles.

• Demonstrated expertise with on-premises fax solutions (e.g., RightFax on Windows Server) **and** cloud fax platforms (e.g., RightFax Connect, eFax, SRFax, or equivalents).

• Strong background in enterprise telephony, VoIP, SIP, T.38, FoIP, and network protocols.

Technical Skills:

• Proficiency in Windows Server administration, Active Directory, IIS, SQL Server, and PowerShell scripting.

• Solid understanding of networking (TCP/IP, firewalls, NAT, VLANs, DNS), SBCs (e.g., AudioCodes, Ribbon, Oracle), and integration technologies (SMTP, APIs, REST, watched folders).

• Experience with monitoring tools, change management, and ITIL processes preferred.

• Familiarity with contact center platforms and document workflows is a strong plus.

Education and Certifications:

• Bachelors degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience).

• Relevant certifications (e.g., OpenText RightFax, cloud platform certs, CCNA, or ITIL) are highly desirable.

Soft Skills:

• Excellent problem-solving, analytical, and troubleshooting abilities.

• Strong communication and collaboration skills for working with technical and non-technical stakeholders.

• Ability to manage multiple priorities in a fast-paced environment.

• Detail-oriented with a focus on reliability, security, and customer service.

Preferred Qualifications

• Experience in regulated industries (healthcare, finance) or large-scale enterprise environments.

• Knowledge of additional fax or document automation tools (e.g., Kofax).

• Project management or migration leadership experience.

• Scripting/automation beyond PowerShell or exposure to modern cloud-native patterns.