Senior Principal Product Manager

Who you are

• 10+ years of product management experience, with a track record of shipping product at enterprise scale
• Demonstrated API and platform product ownership: you have defined and owned developer-facing API surfaces or extensibility layers as product decisions and written the specs to prove it
• Demonstrated non-functional requirements ownership: you have shipped products where scale, performance, reliability, or security were product requirements you owned, not issues you delegated to engineering
• Experience building for both human and programmatic or agentic consumers, or a strong adjacent track record. Familiarity with agent frameworks or MCP-style surfaces is a plus
• Experience with enterprise SaaS products in regulated industries. You understand what it means to ship software where wrong answers create legal or regulatory exposure
• A track record of leading through technical authority and influence without formal reports. You have set direction and standards that others followed because of the quality of your work, not your title
• Strong written communication. You write product specs that engineering can build from and strategy documents that executives can act on. These are different documents and you know the difference
• Experience working in a cross-functional model with Engineering, Design, and Data Science as genuine peers, not as service organizations
• Prior experience in financial services, compliance, legal technology, or another domain where AI explainability and auditability are not optional
• Experience commercializing AI or ML capabilities: translating model performance into product value, and product value into pricing and packaging decisions
• Experience managing products with both a UI surface and a developer-facing surface simultaneously. The two require different decision frameworks, and you have operated in both
• Experience with agent frameworks, MCP, or bring-your-own-model style extensibility as a product concern
• Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment

What the job involves

• We are seeking a Sr. Principal, Product Manager to own the agentic and platform capabilities of the Conduct platform. This is a senior individual-contributor role. You will set product direction and do the work directly. You will not manage a team. You will lead through technical depth, a high craft bar, and influence across product and engineering
• The mandate has two connected halves. First, define the API, MCP, and headless surfaces that let sophisticated customers and AI agents build on the platform rather than around it. Second, own the non-functional requirements, scale, performance, reliability, multi-tenancy, and security, that the largest regulated financial institutions require to move a deal through diligence
• Both require a product leader who treats platform contracts and non-functional requirements as product decisions, not engineering handoffs
• You will own the product strategy, roadmap, and execution for this surface, partnering directly with Engineering, AI/ML, Data Science, Professional Services, and the customer-facing organizations to define what the platform is, who it serves, and how it wins
• Own the strategy and roadmap for Conduct’s agentic and platform capabilities: the API, MCP, and headless workflow surfaces that serve both human users and AI agents on a unified workflow layer and audit trail
• Define the API surface as product: alert queues, review actions, reason-code taxonomies, workflow configuration, and the programmatic contracts that agents call. These are product decisions, not engineering ones
• Build the extensibility model: how sophisticated customers and external or agentic systems build on the platform, including developer-facing documentation and the packaging that frames what is a subscription tier, what is usage-based, and what justifies a premium price point
• Partner with the AI/ML product team on the boundary between the intelligence layer and the workflow layer that agents call. Keep the workflow contract clean so agents call the Conduct workflow layer while the intelligence layer powers it from beneath
• Own non-functional requirements as first-class product requirements: scale, performance, reliability, and the security posture that Tier 1 financial institutions require in diligence. Treat security, telemetry, and reliability as product surfaces
• Translate the diligence and regulatory-examination bar of the world's largest banks into a defensible non-functional roadmap. In a regulated compliance product, a gap in any of these carries real risk
• Define product requirements for agentic workflows such as review, analyst assist, auto-sampling, and automations, operating on the same behavioral data asset and audit trail as human users
• Ensure every agent's action is captured, explainable, and defensible to the same standard as an analyst decision, so the audit trail holds up to regulatory examination
• Partner with Engineering on capacity allocation, release readiness, and operational discipline. You bring specifications complete enough for engineering to build without coming back for clarification
• Partner with AI/ML, Data Science, Professional Services, and Customer Experience to translate customer pain into defensible priorities. Show up where customers are, not just where internal stakeholders are
• Maintain a clear view of the competitive landscape and develop differentiated positioning grounded in product reality
• Set the standard for platform and API/MCP product craft on the product team: problem framing, evidence-based prioritization, and outcome measurement. You raise the bar through your own work and through influence, not through direct reports
• Mentor product managers on platform and agentic thinking. This is a dotted-line, lead-through-influence role, not a people-management one

Benefits

• Healthcare insurance: We provide medical, dental and vision insurance and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses
• Personal time off: A healthy work-life balance is critical to your success at the office. Smarsh offers a "take-what-you-need" time off policy as well as flexible work arrangements
• Recognition: We're big on kudos for a job well done. Our employee recognition program enables co-workers to nominate their peers who best embody our core values for recognition
• Life and disability insurance: Fully paid life and disability insurance coverage is provided from the day you start your job
• Wellness program: You're happier when you're healthier. So we reimburse a portion of employees' monthly health club expenses
• Retirement savings: We match a percentage of your retirement savings contributions. Smarsh employer match invests immediately, so it's yours from day one
• Sabbatical: The Smarsh sabbatical program provides a time to recharge, study or simply a time to do something you are passionate about away from the workplace. Employees are eligible after six years of service
• Giving back: Through our community partnership program, Full Circle, employees make a positive difference and receive paid time off for Full Circle activities so they can support the organizations that matter most to them
• Employee assistance program: We offer free and confidential assessments, short-term counseling, referrals and follow-up services to employees for personal or work-related issues to support their mental and emotional well-being
• Cellphones: To support our mobile and geographically dispersed workforce, we offer corporate cellular plan discounts with both AT&T and T-Mobile
• Getting here and home: Biking and taking public transit to work is not only cool but a smart and green thing to do. Smarsh proudly reimburses for monthly transit costs and biking expenses
• Parental leave: We want to support our colleagues who are starting a family. Smarsh offers paid leave to help you welcome your new bundle(s) of joy into the world