Senior Process Analyst

TCS is seeking an experienced Senior Process Analyst to support enterprise transformation, technology delivery, and operational excellence within a global financial services environment.

Job Summary

We are seeking an experienced Senior Process Analyst to drive process improvement and operational transformation initiatives. The role focuses on analyzing business processes, identifying optimization opportunities, supporting process redesign efforts, and enabling data-driven continuous improvement across multiple business functions.

Key Responsibilities

• Lead process optimization workstreams across multiple business areas.
• Analyze current workflows, identify bottlenecks, and recommend improvements.
• Apply BPM and process improvement methodologies to streamline operations.
• Develop process maps, models, and documentation using BPMN standards.
• Support implementation of process transformation and operational excellence initiatives.
• Track process performance, KPIs, and improvement outcomes.
• Collaborate with cross-functional stakeholders to drive process improvements.
• Identify risks, issues, and opportunities for continuous improvement.

Required Skills & Qualifications

• 7+ years of experience in Process Improvement, BPM, or Operations Transformation .
• Strong knowledge of Business Process Management (BPM) methodologies and process modeling.
• Experience with Lean Six Sigma , process analysis, and optimization techniques.
• Hands-on experience with BPMN tools and process documentation.
• Strong analytical, problem-solving, and stakeholder management skills.
• Experience using data and metrics to drive process improvements.

Location: Guadalajara, Queretaro, Monterrey, Mexico City

Benefits:

• Major Medical Insurance.
• Dental Insurance.
• Life Insurance.
• Grocery Vouchers.
• Christmas Bonus.
• Vacation days according to Mexican labor law.
• Profit Sharing (PTU).

Other Considerations:

Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives us to provide equal opportunities to all candidates who meet our required knowledge and competency needs—regardless of socio-economic background, race, color, national origin, religion, sex, gender identity, age, marital status, disability, sexual orientation, or any other characteristic.