Senior Process Analyst - HRO - Learning Administration

Your role and responsibilities

;;;;;;;Create and maintain courses, classes, curricula, certifications, learning plans and learning paths in LMS.

;;;;;;;Configure instructor-led, virtual instructor-led and self-paced programs.

;;;;;;;Upload and deploy SCORM, AICC, xAPI and digital learning content.

;;;;;;;Perform end-to-end functional testing before production deployment.

;;;;;;;Validate content launch, bookmarking, completion, passing score and transcript updates.

;;;;;;;Manage learner enrollments, assignments, waitlists, cancellations and completions.

;;;;;;;Monitor learning compliance and certification expirations.

;;;;;;;Resolve learner, instructor and manager queries within SLA.

;;;;;;;Maintain LMS data integrity and training records.

;;;;;;;Generate reports on completion, attendance, compliance and learning metrics.

;;;;;;;Support audits and compliance requirements.

;;;;;;;Prepare SOPs, process documentation and knowledge articles.

;;;;;;;Coordinate with learning partners, vendors and content developers.

;;;;;;;Identify automation and process improvement opportunities.

;;;;;;;Support virtual classroom scheduling and session administration.

;;;;;;;Act as LMS SME and handle complex escalations.

;;;;;;;Review quality of transactions completed by junior administrators.

;;;;;;;Lead testing cycles and stakeholder signoffs.

;;;;;;;Mentor team members and support capability development.

;;;;;;;Understanding of SCORM/AICC/xAPI standards. (good to know)

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

;;;;;;;Knowledge of LMS administration and learning operations.

;;;;;;;MS Excel and reporting proficiency.

;;;;;;;Strong communication and customer service skills.

;;;;;;;Analytical and problem-solving capabilities.

;;;;;;;Attention to detail and data accuracy.

;;;;;;;Stakeholder management and collaboration skills.

;;;;;;;Ability to work in a fast-paced, deadline-driven environment.

;;;;;;;Process improvement and root cause analysis.

;;;;;;;Training and mentoring skills.

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Preferred technical and professional experience

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;;;;;;;Graduate with 2-4 years experience in Learning Administration, HR Operations or Learning Operations.

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;;;;;;;Experience working on Learning Management Systems (Corner Stone On Demand preferred).

;;;;;;;Experience supporting global stakeholders preferred.

Years of Experience:
2 to 4