Senior Process Associate

Job Summary

Customer Support Executive – Mailroom

Full Time (permanent/FTC)

The successful individual will deal with a range of requests including Supporting the business by preparing documents and getting documents ready for scanning.

Key Responsibilities

• Receiving, sorting and scanning incoming mail and ensuring data is uploaded to relevant systems within defined SLA
• Able to comprehend the request of the customer and meet the quality standard/Attendance/Login Hours/Unscheduled Leave/SLA targets as per defined by the process
• To provide information to customers regarding their queries and resolve the end customer issues as per defined SLA
• Separating the archived documents based on individual customers
• Preparing and batching documents ready to be uploaded/sent out to customers
• Any administrative ad-hoc duties as required

Skill Requirements

• PC literate and confident working with basic IT applications.
• Ability to work in a pressurised environment,
• Able to work in a highly target driven environment to meet tight timelines.
• Able to work on flexible timings as and when required.

Must Have Skill

Consumer Lending & Mortgages - Servicing

Good to Have Skill

Other Requirements