Senior process executive

Roles ResponsibilitiesProcesses client transaction requests and reviews transactions for accuracy, completeness, and adherence to all internal and external policies and procedures- Partners with client associate in working through complex processing issues to ensure timely completion

• Develops a working knowledge of client's processing systems, group policies and procedures
• Builds knowledge to processing transactions with the goal to demonstrate full proficiency in all brokerage and manual fund functions designated under respective training path. Maintains balance between quality and productivity to meet department standards
• Stays current following procedural updates or technology enhancements. Adheres to standard workflows, and actively participates in meetings and training. Consistently leverages online resources to independently meet challenges
• Processes rejected transactions and works with clients to clarify incomplete or invalid paperwork. Works collaboratively to complete complex processing issues and exhibits sense of urgency and accountability that requests are completed in a timely manner
  Educational RequirementGraduate
  Preferred SkillsCustomer Service->Technical->Regular - Service Desk-> Voice->Chats->email Chats
  Service LineBPO Service Line