Senior Process Executive - Customer Service Representative

Key Responsibilities:

• General Skills Communication and Soft
• Skills
• Ability to effectively listen and respond appropriately probe and position to create a dialogue with the customer to build a positive experience
• Ability to empathize and relate to customers
• Prioritize the customer s needs and concerns throughout the call
• Ability to efficiently handle complicated concerns and provide alternate solutions or options while keeping in mind customer s needs and considering business impact
• Can structure a call in an organized efficient and professional manner which is easy to understand by the
• customer
• Ability to present oneself as positive polite and professional throughout the call
• Technical Skills
• Basic knowledge and understanding of overall client process
• Identifies routine customer needs problems and determines solutions options to resolve problems using current workflow
• Comes up with new idea s to improve own work area
• Technical functional knowledge possesses technology savviness and adept in adapting to any changes in tools and processes
• Additional years of Customer service and contact center experience
• Willing to perform other duties as assigned

Preferred Skills:

Customer Service->Regular Customer Service