C
Compass
Senior Product Designer (CRM)
Skills
Mobile DevelopmentProduct StrategyMachine LearningAICRMFigmaNLP / Natural Language Processing
11 days ago
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Important information
Contract type:
Permanent
Salary:
$147,400 – $163,800 / year
Location:
Boston, MA, USA
Work mode:
Onsite
Published on:
15 October 2026
What they need
- Interaction & Visualizations: Drive alignment and decision-making with visual artifacts like customer journeys, user flows, wireframes, and prototypes to illustrate the vision and shape impactful CRM and AI experiences
- Prototyping & Research: Support usability testing and research efforts by creating prototypes (including multimodal and voice) and facilitating research sessions. Analyze feedback and iterate on designs to ensure our solutions deliver high-trust, low-friction AI interactions
- AI-Enhanced Workflows: Design and develop AI-based conversational and multimodal experiences. Participate in discovery work to better understand agent behaviors, operational pain points, and workflow inefficiencies. Translate qualitative and quantitative insights into actionable product opportunities for AI
- Documentation & Requirements: Deliver effective design documentation (e.g., sample dialogs, conversational flow diagrams, and multimodal flows) to communicate experience requirements for complex initiatives like Onboarding Automation and AI Self-Service Knowledge to Engineering and Product partners
- Cross-Functional Collaboration: Build strong relationships with Product, Engineering, and stakeholders to understand priorities and collaborate on solutions
- Strategic Balance: Balance user needs, technical constraints (e.g., LLM capabilities), and Product objectives to solve problems effectively. You will craft best-in-class multimodal user experiences that are desirable, technically feasible, and viable for the business
- Product Strategy: Contribute to scalable product and design solutions by thinking beyond individual screens and considering how workflows, data, and user actions connect across the broader Home Platform ecosystem
- Design Systems & Consistency: Contribute to and work within established design systems to ensure consistency, usability, and scalability across the Home Platform- Ability to gather and synthesize product requirements from multiple stakeholders and translate them into intuitive user experiences
- Strong understanding of interaction design, information architecture, usability principles, and scalable UX patterns
- Experience collaborating closely with Product and Engineering teams throughout the product development lifecycle
- 7+ years of product design experience, ideally within CRM, SaaS, workflow, or enterprise software products
- Comfortable working in ambiguous environments and balancing user needs, business priorities, and technical feasibility
- A strong portfolio demonstrating systems thinking, end-to-end product design, and complex workflow problem-solving across web and mobile applications. Experience designing for AI-driven products or features is highly desirable
- Strong communication, presentation, and stakeholder management skills
- Proficiency with Figma and prototyping tools
- Familiarity with data-informed design decision-making, usability testing, and iterative product development
- Demonstrated experience designing AI-assisted CRM workflows, productivity tools, or automation features
- Familiarity with conversational UX, notification systems, or agent-assist tooling
- A basic understanding of ML/NLP fundamentals and experience designing for Generative AI
- Experience designing internal workflows, support platforms, or back-office automation tools
- Experience within real estate, transactions, operations, or marketplace platforms
- Understanding of CRM metrics, lead funnel management, and customer engagement workflows
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