Senior Product Manager

Key Responsibilities

• Own one or more end-to-end operational journeys across the logistics life cycle.
• Partner with Operations teams to identify bottlenecks, manual interventions, and process gaps.
• Build scalable technology solutions that improve operational efficiency and customer experience.
• Establish continuous feedback loops with Operations, Customer Support, and Business teams to identify recurring issues and prioritise improvements.
• Use Power BI, SQL, and other analytical tools to identify trends, root causes, and improvement opportunities.
• Translate business requirements into PRDs, workflows, user stories, and acceptance criteria.
• Work closely with Engineering and QA to ensure timely and high-quality product delivery.
• Drive automation, process standardization, and operational excellence initiatives.
• Evaluate industry best practices, emerging technologies, and AI-driven solutions to improve operations.

Preferred Experience

Experience working on products involving:

• Pickup & First Mile
• Linehaul & Hub Operations
• Customs & Cross-border Logistics
• Last Mile Delivery
• NDR & RTO Management
• Returns & Reverse Logistics
• Customer Support & Operational Workflows
• Operations Analytics & BI