Senior Product Manager (ICM Operations)

• Forma is hiring a Product Manager to lead key initiatives across our ICM Operations platform, spanning Core Services and Business Intelligence (BI). This includes workflows, automation, APIs, claims management, and next-generation reporting and data capabilities
• This role is for someone who can take full ownership of a product area, not just manage a backlog. We’re looking for a strategic product leader who starts with the business problem, understands the user workflow end to end, and partners cross-functionally to define the right solutions
• Success in this role requires strong product judgment, a deep understanding of operational processes and user pain points, and the ability to balance strategic thinking with practical execution
• Reporting to the VP of Engineering, you will own a portfolio of platform capabilities end to end. You’ll work closely with engineering, operations, and leadership to identify the most important problems to solve, shape requirements, and prioritize high-impact investments
• We’re looking for someone who brings strong product thinking and operational awareness to help evolve how internal teams and customers interact with mission-critical systems—from approvals and ticketing to policy engines and data exploration
• Own product requirements and feature prioritization for core services and business intelligence products
• Translate unstructured and complex input from customers, leadership, and your own experience into structured business problems, use cases, user flows, and product ideas
• Able to emphasize various end user personas such as internal implementation team, client admins and client end users
• Partner with engineering to shape features, refine requirements, and make prioritization tradeoffs
• Drive alignment across engineering, operations, and leadership on priorities, sequencing, and desired outcomes
• Collaborate with operations and marketing teams for product release activities
• Gather and synthesize feedback from customers and senior leadership
• Communicate product vision and roadmap to internal teams and customers
• Operate with high ownership; driving clarity, making decisions, and moving forward in ambiguity
• Create lightweight wireframes and prototypes to quickly validate ideas
• First 30 Days — Learn & Understand
• Ramp up on Forma’s ICM platform, Core Services, and BI capabilities
• Build relationships across engineering, operations, and leadership
• Understand key personas and end-to-end workflows
• Review current roadmap, dashboards, and operational processes
• Identify initial gaps and quick wins
  Success: Clear understanding of the product, users, and key pain points
  60 Days — Define & Drive
• Own a product area within Core Services or BI
• Turn ambiguous inputs into clear requirements and user flows
• Partner with engineering to scope and prioritize features
• Propose improvements to workflows and data visualization
• Align stakeholders on priorities and roadmap direction
  Success: Actively shaping priorities and driving alignment
  90 Days — Deliver & Scale
• Own roadmap and execution end-to-end
• Launch initial features or improvements
• Establish scalable patterns for BI and operations
• Define success metrics and incorporate user feedback
• Drive longer-term product direction
  Success: Delivering impact and operating as an autonomous product leader

Benefits

• Unlimited + Min. Vacation: All Formadillos (cute, right?) are required to take a minimum of three weeks vacation. If you need more, just ask!
• Meaningful Compensation: In addition to being paid above the industry average, you’ll join in Forma.ai’s success with our employee equity plan.
• Healthcare with Benefits: Enjoy a healthcare benefits package that includes extended medical, dental, vision, life insurance, and paid parental leave.
• Learning & Development: Access the resources you need to grow in your personal and professional life with a yearly training stipend.
• Flexible Working: North American employees can work from where they are most productive, whether that’s in our Toronto HQ, from home, or a combination of both.
• Growth & Opportunity: Our rapid growth and novel approach is an opportunity to gain the kind of unique experience you can build a career on.- Strong expertise in data visualization and business intelligence tools
• This person should be comfortable working with dashboards, with a keen ability to select and articulate the most effective visualizations for a given problem
• They can translate customer needs into thoughtful, scalable solutions, designing patterns that not only address specific use cases but can also be adapted and reused across a broader client base
• You have comprehensive experience in using and building business intelligence tools, ticketing systems, and administrative tools
• You’re excited to apply that expertise to build better tooling
• You’re comfortable owning a product area end to end
• You have good understanding of best data visualization practices and how to build them for scale for enterprises
• You’re a strong written and verbal communicator
• You’re pragmatic, decisive, and outcomes-focused
• You’re collaborative and enjoy working cross-functionally
• We know that applying to a new role takes a lot of effort. You’re encouraged to apply even if your experience doesn’t precisely match the job description. There are many paths to a successful career and we’re looking forward to reading yours- We thank all candidates for their interest however only qualified applicants will be shortlisted