I
Instacart
Senior Product Manager (Order Quality)
Skills
Product StrategyProduct ManagementData ScienceAIProduct ManagerCompliance
17 days ago
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Important information
Contract type:
Permanent
Salary:
$184,000 – $233,000 / year
Location:
Remote, OR 97458, USA
Work mode:
Onsite
Published on:
4 October 2026
What they need
- We are seeking a Senior Product Manager to own the vision, strategy, and execution for Order Quality
- This role sits at the intersection of shopper and customer experiences, working to improve item discovery and replacement workflows while ensuring customers can easily communicate their preferences
- Fulfillment Order Quality is a critical driver of customer satisfaction and retailer trust at Instacart
- You will define and deliver a roadmap that enables reliable fulfillment for our customers and retailers and efficient picking experiences for our shoppers
- You will partner closely with a dedicated team of engineers, designers, and data scientists, collaborating across the organization to drive aligned priorities
- This is an exciting opportunity to define the shopper and customers flows using cutting edge AI and LLM technologies
- Own the end-to-end product strategy and roadmap for Order Quality within Fulfillment, driving iterative and new ideas from discovery through scaled launch
- Partner with design and research to deeply understand customer and shopper needs, develop with a deep understanding of in-store retail shopping experiences
- Define success metrics and run a rigorous experimentation program (A/B tests, multivariate tests) to improve core outcomes such as engagement, conversion, and retention
- Work cross-functionally with engineering, data science, operations, partnerships, legal, and privacy to deliver responsibly built features at scale, balancing speed with quality and compliance considerations
- Build alignment across diverse stakeholders, communicate tradeoffs and decisions with clarity, and ruthlessly prioritize to maximize customer and business impact in a fast-paced environment- You have 4+ years of product management experience, ideally within operationally complex physical environments
- You communicate complex ideas with clarity and influence — aligning cross-functional teams and senior stakeholders around shared goals without direct authority
- You’ve built products end-to-end and know how to drive initiatives from early concept through scaled delivery
- You operate with an entrepreneurial mindset, comfortable moving fast in evolving environments while maintaining high standards
- You understand the shopper and customer experience deeply, and you hold yourself accountable to meaningful customer and commercial outcomes
- You’re highly data-literate and comfortable navigating ambiguity with analytical rigor, using data to prioritize ruthlessly and make sound tradeoffs
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