Senior Professional Network Operations

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary Your role in our mission Essential Job Functions

• Tests, monitors, and troubleshoots a variety of complex platforms, operating systems, networks and applications using established procedures. Uses monitoring tools and other sources to matters of significance. Provides problem resolution support to Help Desk and other appropriate parties; resolves matters of significance or escalates as necessary.
• Documents and tracks complex reported matters of significance where assigned; ensures matters have been resolved as appropriate and in accordance with established service agreements or procedures.
• Analyzes, prepares and provides updates to internal and external customers during service failures in accordance with established service agreements. Works in conjunction with service providers to resolve failure or escalates as necessary to reduce downtime and maximize system availability.
• Maintains knowledge of new and enhanced applications being developed and the respective platforms; monitors, analyzes and understands change management environment to enhance problem resolution capabilities.
• Initiates and oversees complex service restoration processes to expedite problem resolution; monitors process and resolves any matters of significance in order to ensure completion in accordance with established service agreements.
• Oversees and conducts the implementation of complex application, system or network changes; conducts testing to ensure installation meets appropriate standards and procedures.
• Provides technical assistance and training to less experienced personnel on assigned shift; answers inquiries and provides assistance in determining appropriate approach to issue. Maintains training matrix and ensures appropriate staff are trained in accordance with established service agreements. May act as supervisor in his/her absence.
• Oversee projects to ensure shift or team adheres to established timeframes; identifies matters of significance and resolves as appropriate.
• Participates in the planning process to develop goals and objectives for the department. Provides input and feedback to create established goals.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in computer science, communications or related field preferred
• Six or more years of network/systems experience in a large mainframe/alternate platform environment
• Experience working with various networks, applications and systems

Other Qualifications

• Analytical skills to identify and resolve matters of significance
• Problem solving skills to troubleshoot varied problems within varied environments
• Good time management skills
• Good interpersonal skills to interface with internal and external customers and vendors
• Leadership skills to train and assist less experienced personnel
• Ability to work under pressure
• Ability to adapt to changing requirements and requests

Work Environment

• Office environment
• May require shift work
• May require evening or weekend work

What We're Looking For What you should expect in this role The pay range for this position is $80,000.00 - $114,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.