Senior Professional Services Engineer (NTR-x)

Job Category: Financial Services/Banking Domain Experience IP/SIP Telephony & Networking Fundamentals Network Troubleshooting Tools Recording Solution Expertise (NICE/Verint) Windows Server/OS Administration

Job Type: Full Time

Job Location: Pune

Work Type: Hybrid
Experience Required: 6-10 Years

About This Position

We are seeking experienced professionals to join our Delivery and Engineering team as NTR-x Professional Services Engineers (PSE). This role is responsible for the remote installation, implementation, configuration, and integration of the NTR-x platform, delivering enterprise-scale recording and compliance solutions to leading banks and financial institutions. The PSE provides technical expertise across the full project lifecycle - from sales-to-services transition through project closure - working closely with Architects, Project Managers, R&D, Customer Support, and clients.

Role Description / Core Duties

• Install, integrate, and configure the NTR-x recording solution remotely, following defined methodology, enterprise standards, system requirements, and customer-specific needs
• Develop and configure software features aligned with design specifications and customer requirements; ensure proper integration of all technical architecture components
• Plan and execute unit, functional, and system testing; support client UAT, data validation, and solution verification activities
• Assist customers and their vendors with configuration requirements across all integration points in the customer environment
• Provide technical expertise across the product suite - solution design, technical support, QA, and application overview - throughout every project stage
• Report and escalate implementation issues appropriately; engage Support, R&D, and management for higher-tier assistance when needed
• Maintain proactive, regular communication with customers and management on progress, risks, and technical updates
• Support after-hours, weekend, client-site, and cross-time-zone activities as project demands require
• Communicate customer technical feedback to R&D and Product Support to drive product enhancements and fixes

Mandatory Skills & Experience

• Experience in the Financial Services / Banking domain
• Hands-on experience with NICE or similar recording solutions (e.g., Verint) - installation, configuration, upgrades, and maintenance on Windows/cloud platforms
• Microsoft Windows Server/OS knowledge
• IP/SIP communication analysis and strong telephony background
• Networking fundamentals - OSI 7-layer model, TCP, UDP, LAN/WAN, NICs, switches, and routers
• Troubleshooting with sniffers and analysis tools - Wireshark, log analysis, network-testing utilities
• Basic scripting - SQL / shell query and update knowledge
• Strong customer-facing skills - leading technical discussions, managing stakeholders, representing client meetings

Good-to-Have Skills

• Recording/telephony integration experience with PBX, switch, and ACD vendors - Avaya, Cisco, Microsoft Teams, Amazon Connect
• Cloud experience - AWS (primary), Azure; virtualization on VMware and Citrix
• Advanced solution experience - MDC, LDAP, SSO, ACD integrations, database migrations, Disaster Recovery, and High-Availability designs
• Microsoft Security - Active Directory, Domain Controllers, Group Policy, DNS, security policies, hardening, encryption, Certificate Authority, EFS

Added Advantage

• Certifications - MCP/MCSE, CCNA, VMware, Citrix, AWS, Azure
• Microsoft SQL Server (2012+) - installation, configuration, administration, backup, recovery, and maintenance

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.