Senior Program Manager, Amazon LATAM SSD, Amazon LATAM SSD

Description We are seeking a dynamic and results-driven Senior Program Manager to lead strategic programs within Amazon's Sub-Same-Day (SSD) Operations across Latin America. This role is responsible for defining, developing, and executing SSD initiatives — spanning network topology, operational expansion, and cross-functional coordination — while driving end-to-end program delivery across the region.

You will own the strategy and execution of high-impact programs that enable SSD growth and operational excellence in LATAM. You will build scalable mechanisms, coordinate deeply with cross-functional stakeholders, and communicate progress, risks, and recommendations to senior leadership.

• Bias for Action: Acts decisively and executes quickly in a fast-paced, ambiguous environment
• Ownership: Takes full responsibility for results; demonstrates strong accountability across organizational boundaries
• Dive Deep: Strong analytical skills with rigorous attention to detail, metrics, and root-cause analysis
• Earn Trust: Builds credibility through transparency, delivery, and deep stakeholder engagement
• Invent and Simplify: Track record of implementing creative solutions, simplifying complexity, and driving continuous improvement
• Deliver Results: Proven ability to manage multiple high-priority programs simultaneously and deliver against commitments

Key job responsibilities

• Define and drive the SSD strategic roadmap — network expansion, topology planning, and launches — working cross-functionally with Stores, DEX, Finance, and Operations to accelerate speed, grow GMS, and reduce cost to serve
• Partner across miles and functions (Stores, DEX, Finance, Real Estate, Transportation, Planning) to align priorities, define RACIs, and remove blockers
• Communicate status, risks, and recommendations to senior leadership through business reviews and executive narratives
• Build scalable mechanisms, dashboards, and reporting tools to track progress and achieve business and operational goals
• Coordinate with peer Program Managers across Ops regions and Stores to share best practices and drive consistency

Basic Qualifications

• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Speak, write, and read fluently in English
• Experience in program or project management

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• driving process improvements experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

• Amazon Servicos de Varejo do Brasil Ltda.

Job ID: A10492286