Senior Program Manager, Category & Segments Supply Ops

Position Summary & Objectives The Senior Program Manager owns the supply operations strategy for Bolt’s priority ride categories and customer segments, ensuring the right supply is available to meet demand. The role focuses on growing eligible active supply across XL/XXL, two- and three-wheelers, and Comfort/Premium, while improving supply availability and service quality for Business Accounts.

Working across Central and Local Operations, Riders, Product, Analytics, and Fleet & Vehicles, this individual will turn Riders category and segment ambitions into measurable supply targets, run targeted supply experiments and develop a scalable supply model at a category level.

Main Responsibilities (including But Not Limited To)

• Define and own category-level supply plans including eligible Monthly Active Partner targets across priority cities, identifying gaps in driver availability, vehicle eligibility and engagement.
• Partner with Rider Ops counterparts and Growth to develop business cases and proposals for category-specific supply acquisition across campaign channels, partnering with Growth and local teams to agree priorities, investment and execution plans.
• Partner with Product to build and submit cases for supply-priority needs to improve utilization.
• Define and pilot Business Account supply levers, including reviewing Driver quality opportunities and vehicle eligibility.
• Design and implement quality requirements for Comfort/Premium access.
• Develop driver engagement initiatives that increase participation in eligible categories where and when supply is needed.
• Define success metrics and evaluate pilots, balancing category and segment gains against driver earnings, and the impact on wider marketplace supply.
• Translate successful pilots into repeatable playbooks, with clear ownership, and ongoing performance monitoring across markets.

Expected Competencies

• Expertise: Understands two-sided marketplace dynamics, driver acquisition and engagement, vehicle eligibility, and how supply needs differ by category and customer segment.
• Ownership: Takes accountability for supply targets and programme outcomes, proactively identifying gaps and driving action through to measurable results.
• Collaboration: Aligns Product, Analytics, commercial teams and local operations on shared priorities, responsibilities and trade-offs.
• Communication: Turns complex analysis into clear recommendations, business cases and practical guidance for technical and operational audiences.
• Project Management & Planning: Builds structured plans, manages dependencies and delivers experiments and rollouts across multiple markets.
• Strategy: Translates category and segment ambitions into focused supply initiatives, prioritising opportunities by impact, feasibility and investment required.
• Impact & Results Orientation: Uses root-cause analysis and experimentation to improve eligible supply, fulfilment and service quality while managing costs and marketplace trade-offs.

Main requirements

• Minimum 6 years of experience in programme or category management, category operations, supply growth or a related field.
• Strong understanding of marketplace mechanics, supply acquisition and driver or partner engagement.
• Proven experience designing and scaling operational programmes across multiple markets.
• Demonstrated ability to diagnose performance gaps, design experiments and translate data into actionable recommendations.
• Excellent stakeholder management and communication skills, with the ability to influence cross-functional teams without direct authority.
• Experience working in fast-paced, cross-regional environments; mobility, fleet or business travel experience is an advantage.