Senior Program Manager

• The Chief Business Officer (CBO) Office is responsible for leading business planning and operations, program management and change management for Booking.com
• The CBO Office reports to Booking’s Chief Business Officer and works directly with the most senior leadership across the organization, including Department LTs and corporate functions (HR/People, Finance, Legal, and Global Strategy & Development), to enable Booking.com to achieve its strategic and operational goals
• The Senior Program Manager, CBO Office will report to the Director, CBO Program Management and is one of the few Program Managers accountable to lead (one of) Booking’s Priority Programs
• The objective of these programs is to deliver against our Company Priorities, ensuring strategy is translated into effective and efficient execution across the organization
• Priority Programs deliver the highest level of impact for our customers and business, are cross-departmental and multi-year in scope, and require close and frequent collaboration with a broad set of stakeholders - including our most senior leaders (VPs and SVPs)
• Current Priority Programs include accelerating the adoption of AI, modernizing our technical platform, developing new revenue models, and growing our market share in specific markets
• Lead the delivery of Priority Programs (80%)
• Program Planning & Delivery: You are responsible for the successful planning and delivery of all phases of the program, following the Booking.com Program Standards. This includes the design, setup and a flawless execution of the program governance
• Stakeholder Management: Together with the program’s executive sponsor and business owner(s), you are accountable for the program delivering on its objectives. You successfully manage relationships with all stakeholders at all levels and you are a true trusted advisor and guide for the program steering committee
• Ways of Working: Implement and proactively display behaviors in the program that make the cross-departments program team more effective, alongside our values and mindsets (Protagonist, Learner, One Team)
• Thought leadership on Program Management (20%)
• Program Excellence: You set the gold standard for how we run programs at Booking. You lead the way and are committed to raising the bar
• Continuous Improvement: You ensure insights and learnings from each program are used to improve our program fundamentals (including the Booking.com Program Standards)
• Community: You actively contribute to the development and elevation of the Project & Program Management (PPM) community at Booking by sharing insights and best practices and providing mentorship

Benefits

• Health insurance
• Free access to Headspace for you and your loved ones
• Global Employee Assistance Program
• Meditation and Breastfeeding rooms at the office
• Booking Cares - 2 days per year to volunteer and learn
• Life insurance
• Disability insurance
• Pension plan
• Annual paid time off
• Parental leave - 22 weeks
• Grandparent leave - 10 days
• Care leave - 10 days
• Bereavement leave - up to 4 weeks
• Anniversary leave
• Working from Home Furniture and Ergonomic Support
• Working from Abroad - up to 20 days per year
• Discounts & Wallet credits to spend on our products
• Upgrade to Booking.com Genius Level 3
• Friends & Family Booking.com discount vouchers
• Free access to online learning platforms
• Development and mentorship programs to support career growth
• Access to trainings and workshops
• Team development opportunities
• Local discount programs
• Game rooms in offices
• On-site meals, coffee and snacks including vegan options- Having done this at multiple companies in an international environment will make you the perfect candidate
• The ideal candidate is a consistent high performer with very strong, in-depth experience leading multiple strategic and transformational programs in global commercial organization(s)
• Regulatory & Compliance
• Collaboration: You have experience with and are committed to achieving results by collaborating closely with stakeholders and peers across the organization
• Business Development (building new businesses, leading growth initiatives)
• Expertise: You have led programs which focused on one of these areas:
• Collaborative: You enjoy collaborating closely with others, across all departments, roles and levels of the organization. Your focus is to bring people together to achieve a common goal
• Programs: You have successfully led multiple company-wide programs in global commercial organization(s) of 10K+ employees. The scope of the programs is more important than the number of programs and number of years, but we are looking for someone who has done this more than once and likely brings at least 5-10 years of experience at this level
• Innovation (technology, integration and adoption of AI)
• Customer Centric: You think customer first, always. And you encourage and enable others to do the same (displaying a customer centric-mindset and behaviors)
• Systems: You have experience using project/program management systems, ideally the Atlassian Suite (Jira, Confluence, Oboard)
• Problem solving: You are able to timely recognize challenges and opportunities and to define an end-to-end plan to address them (from analysis to solution to implementation to adoption), including acquiring buy-in/support from stakeholders
• Transformation (large scale business transformation)
• Communication: You are a very effective communicator (written and spoken), ensuring clear, timely and impactful communication is created, tailored to the needs of varying audiences. You are comfortable presenting to (senior) leadership
• Attitude: You have a positive attitude and a desire and commitment to make things happen
• Proactive: You are comfortable handling (significant) ambiguity and able to proactively craft a path forward, aligned with business needs
• Methodologies: You have experience leveraging project/program management methodologies and are able and willing to lead the way, including driving adoption of methodologies by your peers
• Accountable: You take ownership of doing what’s needed and accountability for delivering impact
• C-level: You have the seniority and experience to comfortably work closely with senior leadership (VP/SVPs), including company leadership (C-level)
• Relationships: You bring extensive experience building strong, productive relationships with leadership (Director-level and above) and you are able to successfully guide, advise and challenge these stakeholders
• Pragmatic: You are forward-looking, focused on achieving progress and moving things forward, taking a pragmatic approach
• Product Development (building connected products and services)
• Feedback: You pro-actively provide constructive feedback to drive improvements